# ImportError: DLL load failed with error code -1073741795 **URL:** \ **Category:** Rasa Open Source\ **Created:** [July 29, 2019, 1:14am UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651 "2019-07-29T01:14:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![shammy45](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/shammy45/32/2869_2.png) [@shammy45](https://forum.rasa.com/u/shammy45)\ **Post date:** [July 29, 2019, 1:14am UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/1 "2019-07-29T01:14:17Z")
When trying to run the following code (Python 3.7.3) in Anaconda, appears to be a TensorFlow package issue, any help to resolve is highly appreciated ```auto from __future__ import absolute_import from __future__ import division from __future__ import unicode_literals import logging from rasa_core.agent import Agent from rasa_core.policies.keras_policy import KerasPolicy from rasa_core.policies.memoization import MemoizationPolicy if __name__ == ' __main__': logging.basicConfig(level='INFO') training_data_file = './data/stories.md' model_path = './models/dialogue' agent = Agent('weather_domain.yml', policies = [MemoizationPolicy(max_history=2), KerasPolicy(max_history=4)]) data = agent.load_data(training_data_file) agent.train(data) agent.persist(model_path) ``` The below error pops up ```auto ImportError: DLL load failed with error code -1073741795 During handling of the above exception, another exception occurred: ImportError Traceback (most recent call last) in 5 import logging 6 ----> 7 from rasa_core.agent import Agent 8 from rasa_core.policies.keras_policy import KerasPolicy 9 from rasa_core.policies.memoization import MemoizationPolicy ~\Anaconda3\lib\site-packages\rasa_core\ __init__.py in 4 5 from rasa_core.train import train ----> 6 from rasa_core.test import test 7 from rasa_core.visualize import visualize 8 ~\Anaconda3\lib\site-packages\rasa_core\test.py in 17 UserUttered) 18 from rasa_core.interpreter import NaturalLanguageInterpreter ---> 19 from rasa_core.policies.form_policy import FormPolicy 20 from rasa_core.trackers import DialogueStateTracker 21 from rasa_core.training.generator import TrainingDataGenerator ~\Anaconda3\lib\site-packages\rasa_core\policies\ __init__.py in ----> 1 from rasa_core.policies.policy import Policy 2 from rasa_core.policies.ensemble import SimplePolicyEnsemble, PolicyEnsemble 3 from rasa_core.policies.fallback import FallbackPolicy 4 from rasa_core.policies.keras_policy import KerasPolicy 5 from rasa_core.policies.memoization import ( ~\Anaconda3\lib\site-packages\rasa_core\policies\policy.py in 1 import copy 2 import logging ----> 3 import tensorflow as tf 4 from typing import ( 5 Any, List, Optional, Text, Dict, Callable) ~\Anaconda3\lib\site-packages\tensorflow\ __init__.py in 26 27 # pylint: disable=g-bad-import-order ---> 28 from tensorflow.python import pywrap_tensorflow # pylint: disable=unused-import 29 from tensorflow.python.tools import module_util as _module_util 30 ~\Anaconda3\lib\site-packages\tensorflow\python\ __init__.py in 47 import numpy as np 48 ---> 49 from tensorflow.python import pywrap_tensorflow 50 51 # Protocol buffers ~\Anaconda3\lib\site-packages\tensorflow\python\pywrap_tensorflow.py in 72 for some common reasons and solutions. Include the entire stack trace 73 above this error message when asking for help.""" % traceback.format_exc() ---> 74 raise ImportError(msg) 75 76 # pylint: enable=wildcard-import,g-import-not-at-top,unused-import,line-too-long ImportError: Traceback (most recent call last): File "C:\Users\CommonUse\Anaconda3\lib\site-packages\tensorflow\python\pywrap_tensorflow.py", line 58, in from tensorflow.python.pywrap_tensorflow_internal import * File "C:\Users\CommonUse\Anaconda3\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 28, in _pywrap_tensorflow_internal = swig_import_helper() File "C:\Users\CommonUse\Anaconda3\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 24, in swig_import_helper _mod = imp.load_module('_pywrap_tensorflow_internal', fp, pathname, description) File "C:\Users\CommonUse\Anaconda3\lib\imp.py", line 242, in load_module return load_dynamic(name, filename, file) File "C:\Users\CommonUse\Anaconda3\lib\imp.py", line 342, in load_dynamic return _load(spec) ImportError: DLL load failed with error code -1073741795 Failed to load the native TensorFlow runtime. See https://www.tensorflow.org/install/errors for some common reasons and solutions. Include the entire stack trace above this error message when asking for help. ``` ---
**Author:** ![erohmensing](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/erohmensing/32/1789_2.png) [@erohmensing](https://forum.rasa.com/u/erohmensing)\ **Post date:** [July 29, 2019, 11:02am UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/2 "2019-07-29T11:02:21Z")
Can you check out [this thread](https://stackoverflow.com/questions/49113497/python-tensorflow-import-dll-load-failed) and see if it helps? ---
**Author:** ![shammy45](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/shammy45/32/2869_2.png) [@shammy45](https://forum.rasa.com/u/shammy45)\ **Post date:** [July 29, 2019, 2:55pm UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/3 "2019-07-29T14:55:36Z")
I tried but the wheel tensorflow-1.6.0-cp36-cp36m-win\_amd64.whl is for AMD processor, I get the following error message tensorflow-1.6.0-cp36-cp36m-win\_amd64.whl is not a supported wheel on this platform. ---
**Author:** ![shammy45](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/shammy45/32/2869_2.png) [@shammy45](https://forum.rasa.com/u/shammy45)\ **Post date:** [July 29, 2019, 4:06pm UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/4 "2019-07-29T16:06:32Z")
Maybe a basic question, same code works fine in my Mac, but when trying to execute in a old laptop (Pentium Dual core, T4200) it errors out in TensorFlow package TF does this have anything to do with processor too? ---
**Author:** ![erohmensing](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/erohmensing/32/1789_2.png) [@erohmensing](https://forum.rasa.com/u/erohmensing)\ **Post date:** [July 29, 2019, 6:43pm UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/5 "2019-07-29T18:43:20Z")
Yeah it probably does have to do with the processor, we run into lots of tensorflow issues on windows/other platforms that never pop up on mac, you will probably have to dig to find a compatible tf wheel ---
**Author:** ![shammy45](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/shammy45/32/2869_2.png) [@shammy45](https://forum.rasa.com/u/shammy45)\ **Post date:** [August 2, 2019, 5:13pm UTC](https://forum.rasa.com/t/importerror-dll-load-failed-with-error-code-1073741795/13651/6 "2019-08-02T17:13:18Z")
Lets close this issue as its more to deal with hardware config