I integrated the chatbot into Microsoft Teams. If the user wants to talk to a live person, how can I direct him to it?

Hello ,

I integrated the chatbot into Microsoft Teams. If the user wants to talk to a live person, how can I direct him to it?

You need to use Action server for this. So, you need a build action which takes control, then have an UI where human can see user question and then reply to it. Do you know how to program this?

I’m also interested about this.

It’s called Handoff. Look it up here on the forum and you will find a lot of posts and solutions.

1 Like