# “Human” Handoff Feature with Rasa **URL:** \ **Category:** Rasa Open Source\ **Created:** [June 22, 2021, 6:48pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937 "2021-06-22T18:48:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 22, 2021, 6:48pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/1 "2021-06-22T18:48:39Z")
@Arjaan I asked you reagrding human handoff feature in my rasa bot on linkedin… Can u please guide me… Thanks in advance 🙂 ---
**Author:** ![Arjaan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/arjaan/32/5754_2.png) [@Arjaan](https://forum.rasa.com/u/Arjaan)\ **Post date:** [June 22, 2021, 7:05pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/2 "2021-06-22T19:05:54Z")
@vivek22122014 , Can you please explain what you are trying to do? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 22, 2021, 8:07pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/3 "2021-06-22T20:07:28Z")
## Thanks for replying @Arjaan🙂 ### Actually I’m trying to add human handoff feature to my rasa bot on request from user I have telegram channel for rasa to chat eg.. 1. step1: Bot: would you like to chat to our assistant 2. step2: User: Yes 3. step3: Then it control should go to human and human should reply instead of bot ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:42pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/4 "2021-06-23T20:42:54Z")
@vivek22122014 are you able to solve this issue? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:44pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/5 "2021-06-23T20:44:40Z")
No @nik202 ☹I would be great help to me if you help me in implementing this ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:46pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/6 "2021-06-23T20:46:24Z")
@vivek22122014 Can you answer some of my questions? Which one is your front end? Is it running local or on server? Using docker? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:49pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/7 "2021-06-23T20:49:35Z")
Sure I was trying clone these repo first but gets error in these also > **[RasaHQ/chatroom](https://github.com/RasaHQ/chatroom)** > > React-based Chatroom Component for Rasa Stack. Contribute to RasaHQ/chatroom development by creating an account on GitHub. > **[RasaHQ/financial-demo](https://github.com/RasaHQ/financial-demo)** > > A demo for a financial services bot. Contribute to RasaHQ/financial-demo development by creating an account on GitHub. > **[RasaHQ/helpdesk-assistant](https://github.com/RasaHQ/helpdesk-assistant/tree/main/actions)** > > main/actions I’m running my rasa on server but its not docker ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:51pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/8 "2021-06-23T20:51:04Z")
@vivek22122014 Do you have any frontend or just running rasa shell? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:51pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/9 "2021-06-23T20:51:34Z")
@nik202 I’m using telegram bot not rasa shell ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:52pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/10 "2021-06-23T20:52:23Z")
@vivek22122014 means you are looking a handoff for telegram and where you will direct the handoff? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:53pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/11 "2021-06-23T20:53:27Z")
@nik202 maybe webchat what do you suggest friend 🙂 , my bot is fully ready i need to integrate handoff only ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:54pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/12 "2021-06-23T20:54:27Z")
@vivek22122014 did you developed the webchat front end or where it is running? local or some website? ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:55pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/13 "2021-06-23T20:55:25Z")
@nik202 I thought to clone from any repo, lot available online ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:57pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/14 "2021-06-23T20:57:11Z")
@vivek22122014 please clone it first and run both the frontend. ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 8:57pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/15 "2021-06-23T20:57:38Z")
How do i integrate then?? ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 8:58pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/16 "2021-06-23T20:58:45Z")
@vivek22122014 what a webchat or handoff? Read this: [How to Build a “Human” Handoff Feature with Rasa](https://blog.rasa.com/how-to-build-a-human-handoff-feature-with-rasa/) ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 23, 2021, 9:01pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/17 "2021-06-23T21:01:02Z")
@nik202 thanks, I read this 2 times and trying to replicate it but getting error on my amazon s3 ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 9:02pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/18 "2021-06-23T21:02:01Z")
@vivek22122014 run it local first if you succed then you can deploy anywhere ---
**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\ **Post date:** [June 23, 2021, 9:38pm UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/19 "2021-06-23T21:38:13Z")
@vivek22122014 This one is a easy process [https://github.com/RasaHQ/financial-demohttps://github.com/RasaHQ/financial-demo](https://github.com/RasaHQ/financial-demohttps://github.com/RasaHQ/financial-demo) try just see the main files in actions folder handoff.py and handoff\_config.yml. **Tips:** your other bot should be online whilst handle the request it can be live agent or other bot. Try use ngrok if one is running on s3 and other is running using ngrok. You can use Facebook also. See this link : [Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff) (I can understand you have seen this but still read it again and understand the process) Goodluck! ---
**Author:** ![vivek22122014](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vivek22122014/32/13607_2.png) [@vivek22122014](https://forum.rasa.com/u/vivek22122014)\ **Post date:** [June 24, 2021, 7:17am UTC](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937/20 "2021-06-24T07:17:40Z")
> [@nik202](#): > > Goodluck @nik202 Thanks man, its very helpful [Next page](https://forum.rasa.com/t/human-handoff-feature-with-rasa/44937.md?page=2)