# How to write custom function to display a message if no chat for 10 seconds? **URL:** \ **Category:** Rasa Open Source\ **Created:** [March 29, 2020, 4:19am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715 "2020-03-29T04:19:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 4:19am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/1 "2020-03-29T04:19:32Z")
I want to display a message “anything else I may assist you” if the chat is idle for 10 seconds and close the chat if there is no chat for 5mints. Can we do that with custom functions? If possible please show me the code how to write and link the function to different files in rasa. Thank you. ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 6:49am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/2 "2020-03-29T06:49:24Z")
Hey @skjainmiah, I don’t have the code for the above usecase but I would like to refer something which can help you from the Rasa docs: > **[Reaching Out to the User](https://rasa.com/docs/rasa/reaching-out-to-user/)** ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 8:23am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/3 "2020-03-29T08:23:55Z")
Thanks @JiteshGaikwad bhai. I want know your rasa versions – Rasa Version – Rasa SDK Version – Rasa X Version Because when I stalled rasa 1.9.3 and rasa sdk 1.9.0 and rasa x 0.27.1, system having errors and I posted of rasa forum as well link : [Rasa x " Failed to install frontend dependencies. Check logs for details. "](http://forum.rasa.com/t/rasa-x-failed-to-install-frontend-dependencies-check-logs-for-details/26717) so please bro help me on this. Thank you. ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 12:21pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/4 "2020-03-29T12:21:51Z")
hey @skjainmiah, below is my Rasa versions: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/6/6b45ca0d3e870348a64c943af5f6732240a101ed.png) ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 12:36pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/5 "2020-03-29T12:36:39Z")
DId you get any errors like the link I posted? ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 12:54pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/6 "2020-03-29T12:54:42Z")
hey @skjainmiah, ya I too faced the same issue, I am posting the output of both windows and linux system. Windows 10 and Ubunutu 18.0.4. Python version same on both the system: `3.7.5` and pip `20.0.1` Linux logs: - Browser ![PNG](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/c/c7aa1cb089c12f65ba538d3cb18027e960204811.jpeg) - terminal: > ![linux_term](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/5/555216dec4f43724a474c26935fbb69ac399ce88.png) Windows logs: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/5/54e4e35e1a8ab12b1bf04010e27b75b4cc77d4e6.png) ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 12:57pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/7 "2020-03-29T12:57:46Z")
Bro did you solve it? ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 12:59pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/8 "2020-03-29T12:59:26Z")
@skjainmiah, I am trying to solve it but I think so the issue might be in the version release, as I didn’t see those errors in the older versions. I think so they might fix the issue in the newer version 🙂 ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 1:02pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/9 "2020-03-29T13:02:18Z")
Till then we need to work with rasa shell and we need to build stories on our own right? also there is another bug like webchat is not connecting bro. rasa run -m models --enable-api --cors “\*” --debug can you please check once. Thank you. ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 1:03pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/10 "2020-03-29T13:03:04Z")
@tyd can you look into the issue as I see many people on the forum are facing the same issues. 🙂 Thanks. ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 1:07pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/11 "2020-03-29T13:07:50Z")
@tyd the latest version of rasa Rasa 1.9.3 Rasa SDK 1.9.0 Rasa X 0.27.1 having lot of errors like front-end dependencies loading error where rasa x is not loading and webchat is not working. Please fix the issues as early as possible. Thank you. ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 1:08pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/12 "2020-03-29T13:08:24Z")
@skjainmiah what’s the error can you share the screenshot of the error? ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 29, 2020, 1:12pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/13 "2020-03-29T13:12:34Z")
@skjainmiah can you open another issue on the forum as this issue you mentioned was related to Rasa x so better you raise an new issue on the forum 😊 ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 1:15pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/14 "2020-03-29T13:15:22Z")
![webchaterror](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/9/9095e7c1529af01c1317588e9675165f9d99edd2.png) ![webchaterror1](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/d/dfd826ad68ed0e2718f22e7e7ec7ee4361641339.png) ![webchaterror2](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/6/6090986db9fa637e4d18c334b3fdef2086484502.png) ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 29, 2020, 1:17pm UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/15 "2020-03-29T13:17:11Z")
![webchaterror3](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/8/861645ef9b9e5b142cb72a6fbd39bb50e84f36a7.png) ---
**Author:** ![tyd](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tyd/32/3030_2.png) [@tyd](https://forum.rasa.com/u/tyd)\ **Post date:** [March 31, 2020, 9:56am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/16 "2020-03-31T09:56:06Z")
Hi @skjainmiah @JiteshGaikwad. Sorry I missed this. For some reason it did not send me an email notification. I believe we have addressed most of the issues in patch releases. Can either of you confirm if that it is the case for your problems by seeing if they are gone if you use `rasa 1.9.3` or `rasa 1.9.4` and `rasa x 0.27.2`? ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 31, 2020, 10:01am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/17 "2020-03-31T10:01:09Z")
Thanks @tyd Its working fine and no issues with latest version of **Rasa X 0.27.2** along with **Rasa 1.9.3**. I’m also getting error with webchat integration even after updating to Rasa X 0.27.2, as earlier versions are working fine but this webchat integration isn’t working fine. [" rasa run -m models --enable-api --cors “\*” --debug " not connecting to webchat](http://forum.rasa.com/t/rasa-run-m-models-enable-api-cors-debug-not-connecting-to-webchat/26728/14) ---
**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\ **Post date:** [March 31, 2020, 10:10am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/18 "2020-03-31T10:10:06Z")
Hey @tyd thanks for responding 😊 ---
**Author:** ![tyd](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tyd/32/3030_2.png) [@tyd](https://forum.rasa.com/u/tyd)\ **Post date:** [March 31, 2020, 10:18am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/19 "2020-03-31T10:18:03Z")
@skjainmiah Have you created [bug report on the Rasa GitHub repo](https://github.com/RasaHQ/rasa/issues/new?assignees=&labels=type%3Abug+%3Abug%3A&template=bug_report.md&title=)? ---
**Author:** ![skjainmiah](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@skjainmiah](https://forum.rasa.com/u/skjainmiah)\ **Post date:** [March 31, 2020, 10:22am UTC](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715/20 "2020-03-31T10:22:25Z")
@tyd I’m new and I’m hearing this bug report for first time. [Next page](https://forum.rasa.com/t/how-to-write-custom-function-to-display-a-message-if-no-chat-for-10-seconds/26715.md?page=2)