How to handoff to human agent?


Thanks for this great software. We want to handoff to a human agent based on unique session of each conversation, in one of the following cases:

  • When the user clicks on handoff button (manual request).
  • When the bot doesn’t know how to answer or proceed further.
  • Human can see the conversations in real time and intervene if needed.

Noting that we already checked financial/helpdesk bots switching solution (it’s not our goal), and chatroom (we don’t know if it separates conversations based on session/sender id).

How can we do that step by step?

we appreciate your help.

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