# How to handle user sent images

**URL:** <https://forum.rasa.com/t/how-to-handle-user-sent-images/56562>\
**Category:** Rasa Open Source\
**Created:** [December 15, 2022, 6:40pm UTC](https://forum.rasa.com/t/how-to-handle-user-sent-images/56562 "2022-12-15T18:40:03Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![nimish-tembhurne](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nimish-tembhurne/32/20008_2.png) [@nimish-tembhurne](https://forum.rasa.com/u/nimish-tembhurne)\
**Post date:** [December 15, 2022, 6:40pm UTC](https://forum.rasa.com/t/how-to-handle-user-sent-images/56562/1 "2022-12-15T18:40:03Z")

</div>

I want to get the image sent by user in Whatsapp channel. How do i do this? I tried making a form for this, but whenever the user sends an image, the intent ‘None’ is detected and the image received is not accessible.

---

<div class="post-metadata">

**Author:** ![stephens](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/stephens/32/1632_2.png) [@stephens](https://forum.rasa.com/u/stephens)\
**Post date:** [December 16, 2022, 5:39pm UTC](https://forum.rasa.com/t/how-to-handle-user-sent-images/56562/2 "2022-12-16T17:39:09Z")

</div>

You shouldn’t send images directly to Rasa. It’s not designed to handle this. Take a look at this [post](https://forum.rasa.com/t/send-upload-image-from-chatbot-ui/51684/2) and [here](https://forum.rasa.com/t/how-to-pass-images-in-the-rasa-custom-action-server/32657/8).