# Handoff to human

**URL:** <https://forum.rasa.com/t/handoff-to-human/53965>\
**Category:** Rasa Open Source\
**Created:** [June 27, 2022, 12:21pm UTC](https://forum.rasa.com/t/handoff-to-human/53965 "2022-06-27T12:21:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mayuresh](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@mayuresh](https://forum.rasa.com/u/mayuresh)\
**Post date:** [June 27, 2022, 12:21pm UTC](https://forum.rasa.com/t/handoff-to-human/53965/1 "2022-06-27T12:21:55Z")

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Hello everyone, I build a rasa chatbot fully working only problem is there that how human handoff work in rasa can someone help me out in coding part and algorithm how rasa human handoff work??

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**Author:** ![stephens](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/stephens/32/1632_2.png) [@stephens](https://forum.rasa.com/u/stephens)\
**Post date:** [June 28, 2022, 4:50am UTC](https://forum.rasa.com/t/handoff-to-human/53965/2 "2022-06-28T04:50:39Z")

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Yes, you’ll find past discussions of this topic on the forum. Check out the [handoff](https://github.com/rasahq/helpdesk-assistant#handoff) example in the helpdesk bot. This example shows switching between two Rasa bots but the concept is the same as switching to a human channel.

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**Author:** ![Golnar](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@Golnar](https://forum.rasa.com/u/Golnar)\
**Post date:** [August 15, 2022, 7:38am UTC](https://forum.rasa.com/t/handoff-to-human/53965/3 "2022-08-15T07:38:23Z")

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hi @stephensI have read all related posts and topics in forum. but it isn’t clear for me. suppose i have a bot and a human operator. I should clone chatroom and also run my chat bot. my bot is working until user wants to connect to human operator. this trigger an intent and custom action that links to chatroom link?. now these are my questions:

1. for running my chatbot model I should run this:  rasa run -m models --enable-api --cors “\*” in chatroom i have only a api call? (no need to run another rasa ?)

2. can human operator see history of conversation between bot and user? or how can send this history for human operator in api call?

3. can you guide me about REST part of credenitial.yaml. how should i change this? I would be so grateful if you guide me. thanks

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**Author:** ![stephens](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/stephens/32/1632_2.png) [@stephens](https://forum.rasa.com/u/stephens)\
**Post date:** [August 16, 2022, 3:31am UTC](https://forum.rasa.com/t/handoff-to-human/53965/4 "2022-08-16T03:31:41Z")

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Your first step should be to setup the example Rasa financial-demo and Helpdesk bots with the documented handoff configuration I referenced above. In the process, you’ll learn how this works.