# Handle chitchat in FormAction

**URL:** <https://forum.rasa.com/t/handle-chitchat-in-formaction/12995>\
**Category:** Rasa Open Source\
**Created:** [July 16, 2019, 11:11am UTC](https://forum.rasa.com/t/handle-chitchat-in-formaction/12995 "2019-07-16T11:11:14Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![mohocp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mohocp/32/4522_2.png) [@mohocp](https://forum.rasa.com/u/mohocp)\
**Post date:** [July 16, 2019, 11:11am UTC](https://forum.rasa.com/t/handle-chitchat-in-formaction/12995/1 "2019-07-16T11:11:14Z")

</div>

Dears, I am working on FormAction, in happy path it’s working very well, but when chitchat come, the bot not responding using utter\_chitchat.

here is my stories

```
## request task unhappy path 1
  * greet
     - utter_greet
  * request_tasks
    - utter_request_task
    - tasks_form
    - form{"name": "tasks_form"}
  * chitchat
    - utter_chitchat
    - tasks_form
    - slot{"requested_slot": "finish_date"}
    - form{"name": null}
  * thankyou
    - utter_goodbye

## request task unhappy path 1
  * greet
     - utter_greet
  * request_tasks
    - utter_request_task
    - tasks_form
    - form{"name": "tasks_form"}
  * accept
  * chitchat
    - utter_chitchat
    - tasks_form
    - slot{"requested_slot": "finish_date"}
    - form{"name": null}
  * thankyou
    - utter_goodbye    

## request task unhappy path 1
  * greet
     - utter_greet
  * request_tasks
    - utter_request_task
    - tasks_form
    - form{"name": "tasks_form"}
  * chitchat
    - utter_chitchat
    - tasks_form
    - slot{"requested_slot": "finish_date"}
    - form{"name": null}
  * thankyou
    - utter_goodbye    

## request task very unhappy path 1
  * greet
      - utter_greet
  * request_tasks
      - utter_request_task
      - tasks_form
      - form{"name": "tasks_form"}
  * chitchat
      - utter_chitchat
      - tasks_form
      - slot{"requested_slot": "finish_date"}
  * chitchat
      - utter_chitchat
      - tasks_form
      - slot{"requested_slot": "finish_date"}
  * chitchat
      - utter_chitchat
      - tasks_form
      - slot{"requested_slot": "finish_date"}
      - form{"name": null}
  * thankyou
      - utter_goodbye

```

in help in this issue. Thanks

---

<div class="post-metadata">

**Author:** ![mohocp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mohocp/32/4522_2.png) [@mohocp](https://forum.rasa.com/u/mohocp)\
**Post date:** [July 16, 2019, 1:02pm UTC](https://forum.rasa.com/t/handle-chitchat-in-formaction/12995/2 "2019-07-16T13:02:50Z")

</div>

@akelad help please

---

<div class="post-metadata">

**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\
**Post date:** [July 21, 2019, 7:08am UTC](https://forum.rasa.com/t/handle-chitchat-in-formaction/12995/3 "2019-07-21T07:08:27Z")

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Hi @mohocp have you defined the `utter_chitchat` template? And retrained your model since adding this chitchat path? Also what does your FormAction look like?