How to implement a Human Handoff feature in Bot? Is there any working code?

how to connect with slack and getback response?

@Tobias_Wochinger Could you explain in brief or steps , how to perform handoff through slack or rocketchat live?

Hey @Tobias_Wochinger ! Do you have any tips on forwarding the messages to a human?

[image] ravikrcs: ou explain in brief or steps , how to perform handoff through slack or rocketchat live? I have posted my implementation based on the suggestion from @chkoss in the following thread. [image] Forwarding messages to Slack and vice versa for human hand-off Rasa Open Source For future readers, this is the path I have taken so far: User types ‘talk to live agent’ or something similar. The custom action action_live_agent creates a live support chat in service now and sets the handoff_active to true. It also sets slots like live_chat_id (live chat id), live_chat_user (user_id to differentiate messages between agent and user), and live_chat_last_updated (timestamp of the last sent message to compare and only get the new messages later). The custom handoff policy Hand…

Hello @Mappi Thanks for your suggestion , i thinks thats really a good one but can your help me the custom policy how and what ? i am not getting what kind of policy will help me to hand over the human , please exaplain or guide me through this . Thanks

@nchauras would you please provide a working code to test it and customize it?

Apologize for the delayed response. I have not been working on Rasa for a while now. Please let me know what code you need. You can reach out to me or we can work on a shared repo.

The complete code of handoff. When an user requests handoff, or bot failed to assist the customer, i want to transfer to human agent (support): Whatsapp API is not working anymore on groups, i dont want any other messenger. The only solution i have is to have chat web portal, flow will be like that: bot->customer->web portal. Can u assist me to send/receive messages from chatbot<=>web portal via webhook or anyn possible solution? You can reach anytime on my whatsapp +961 79 138 607 or Skype paolo_1st

The handoff is working now using Rasa database: chatbot<=>customer<=>support web portal. I am sending the message from support to chatbot using API POST request: http://192.168.214.166:5005/webhooks/rest/webhook { “sender”: “0b83b3494194403a94cc103059123a0c”, “message”: “Hi Client, kifak? ma3ak Charbel min proactive.” } In Rasa database, there is field “type_name”: bot, user… One question is how to update this field using the above API?

Hi @paolo_1st , were you able to completely hand off from bot to a human assistant without changing the chatbox messenger? I am new and I would like to explore this solution. Thanks

Handing off to Human agent

Rasa Open Source

neelkantnewra (Neelkant Newra) June 26, 2021, 5:10am 32

Hello i have tried it with tkinter and socket, you can find the code here GitHub - neelkantnewra/rasa-human-handoff: I have used socket io and rest api to apply human hand off

Topic		Replies	Views
Forwarding messages to Slack and vice versa for human hand-off Rasa Open Source	41	6011	September 1, 2023
Handing off to human on Slack Rasa Open Source	42	4541	December 2, 2021
Ideal approach for Human Handoff? Rasa Open Source	9	832	August 10, 2022
Rasa human handoff, messages sent while ConversationPaused aren't ignored Rasa Open Source	31	5263	May 18, 2023
I am using ConversationPaused() event and the bot is silent only for the nlu>intents>examples-statements Rasa Open Source	6	353	May 19, 2023

Handing off to Human agent

Related topics