# Getting no response for a message on rasa x **URL:** \ **Category:** \[Deprecated\] Rasa X Community Edition\ **Created:** [March 31, 2021, 2:50pm UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927 "2021-03-31T14:50:41Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![arushi](https://avatars.discourse-cdn.com/v4/letter/a/d6d6ee/32.png) [@arushi](https://forum.rasa.com/u/arushi)\ **Post date:** [March 31, 2021, 2:50pm UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/1 "2021-03-31T14:50:41Z")
I’m not getting any response for a message on rasa-x, just the request is being sent. Using the same model I’m getting response using rasa shell. What could be the possible reason? Any help is appreciated ---
**Author:** ![SamS](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/sams/32/3497_2.png) [@SamS](https://forum.rasa.com/u/SamS)\ **Post date:** [April 1, 2021, 10:47am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/2 "2021-04-01T10:47:09Z")
Hi @arushi, can you share more about your setup? What version of Rasa Open Source and X are you using? How are you running Rasa X? Are you describing the Talk to your bot interface? ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 9, 2021, 6:34am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/3 "2021-11-09T06:34:38Z")
Hi I am experiencing the same issue, my environment is setup as follows: Rasa Version : 2.8.12 Minimum Compatible Version: 2.8.9 Rasa SDK Version : 2.8.2 Rasa X Version : None Python Version : 3.8.12 Operating System : Linux-5.11.0-38-generic-x86\_64-with-glibc2.17 Python Path : /home/rasaxserver/anaconda3/envs/rasa/bin/python I am trying to install rasa x using the “Quick-Installation” mode. However, the situation is the same as @arushi . I tried to trace the network and saw that are numerous requests sent timelessly but the response body has empty values in the json string. ---
**Author:** ![rajas.black](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/rajas.black/32/15711_2.png) [@rajas.black](https://forum.rasa.com/u/rajas.black)\ **Post date:** [November 9, 2021, 7:26am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/4 "2021-11-09T07:26:34Z")
did you try interactive session or debug? ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 9, 2021, 9:22am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/5 "2021-11-09T09:22:40Z")
@rajas.black Yes I can talk to my bot using `rasa interactive`. . ---
**Author:** ![ssista](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/ssista/32/18000_2.png) [@ssista](https://forum.rasa.com/u/ssista)\ **Post date:** [November 9, 2021, 11:48am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/6 "2021-11-09T11:48:37Z")
I am facing a similar issue. I deployed the latest rasa-x helm chart last week, trained a model and deployed it. Interactive session works fine but the deployed model doesn’t give any response. I looked at the the logs for the pods but didn’t find anything. Not sure how to debug it. ---
**Author:** ![SamS](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/sams/32/3497_2.png) [@SamS](https://forum.rasa.com/u/SamS)\ **Post date:** [November 9, 2021, 1:13pm UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/7 "2021-11-09T13:13:06Z")
> I looked at the the logs for the pods but didn’t find anything. @ssista what do you mean? Was there no output from any of the pods? By the way, have you tried [enabling the debug mode](https://github.com/RasaHQ/rasa-x-helm/blob/1738033ca596cb09c5034559bdec727ec34796a3/charts/rasa-x/values.yaml#L690)? ---
**Author:** ![ssista](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/ssista/32/18000_2.png) [@ssista](https://forum.rasa.com/u/ssista)\ **Post date:** [November 10, 2021, 9:29am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/8 "2021-11-10T09:29:13Z")
Reinstall with helm upgrade fixed the issue. Thanks. ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 11, 2021, 8:33am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/9 "2021-11-11T08:33:04Z")
Mine hasn’t resolve yet, anyone please help? ---
**Author:** ![hsm207](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/hsm207/32/2647_2.png) [@hsm207](https://forum.rasa.com/u/hsm207)\ **Post date:** [November 11, 2021, 8:52am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/10 "2021-11-11T08:52:12Z")
Could you share the logs of the the rasa production pod from the time it started and until you talked to the bot? Also, please format the logs in a code block to make it readable. ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 11, 2021, 10:01am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/11 "2021-11-11T10:01:33Z")
Hi I am not sure where I can find the logs you had mentioned. Could you please specify which logs I have to provide and where can I find them? thanks! ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 12, 2021, 12:50pm UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/12 "2021-11-12T12:50:31Z")
@hsm207 Do you mean the logs when I run `rasa x - - debug` ? ---
**Author:** ![hsm207](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/hsm207/32/2647_2.png) [@hsm207](https://forum.rasa.com/u/hsm207)\ **Post date:** [November 12, 2021, 1:12pm UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/13 "2021-11-12T13:12:46Z")
@arthurchan No. Earlier you mentioned: > [@arthurchan](#): > > I am trying to install rasa x using the “Quick-Installation” mode. Could you link to the exact doc you followed to do the installation? If you really did the [Quick-Installation](https://rasa.com/docs/rasa-x/installation-and-setup/install/quick-install-script/) then you will have a k8s cluster and you need to get the logs from the rasa x pod. ---
**Author:** ![arthurchan](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@arthurchan](https://forum.rasa.com/u/arthurchan)\ **Post date:** [November 13, 2021, 5:27am UTC](https://forum.rasa.com/t/getting-no-response-for-a-message-on-rasa-x/41927/14 "2021-11-13T05:27:49Z")
@hsm207 Hi, I am sorry to have you look at this large log for tracing my issue.I found it interesting that I received 200 response, meaning that I the server is able to recognize my request. However, it seemed that the request is being sent endlessly despite the 200 code. [rasa-x-log.txt](https://forum.rasa.com/uploads/short-url/sQogQ9aOheNqaLq1Rgok8XhUZM9.txt) (2.8 MB)