# Getting error with lock store in rasa open source

**URL:** <https://forum.rasa.com/t/getting-error-with-lock-store-in-rasa-open-source/63401>\
**Category:** Rasa Open Source\
**Created:** [September 12, 2024, 10:53am UTC](https://forum.rasa.com/t/getting-error-with-lock-store-in-rasa-open-source/63401 "2024-09-12T10:53:42Z")\
**Posts on this page:** 1\
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**Author:** ![shivanisinghbns](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/shivanisinghbns/32/23737_2.png) [@shivanisinghbns](https://forum.rasa.com/u/shivanisinghbns)\
**Post date:** [September 12, 2024, 10:53am UTC](https://forum.rasa.com/t/getting-error-with-lock-store-in-rasa-open-source/63401/1 "2024-09-12T10:53:42Z")

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Traceback (most recent call last): File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\socketio\async\_server.py”, line 607, in \_handle\_event\_internal r = await server.\_trigger\_event(data[0], namespace, sid, \*data[1:]) File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\socketio\async\_server.py”, line 634, in \_trigger\_event ret = await handler(\*args) File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\rasa\core\channels\socketio.py”, line 268, in handle\_message await on\_new\_message(message) File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\rasa\core\channels\channel.py”, line 89, in handler await app.ctx.agent.handle\_message(message) File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\rasa\core\agent.py”, line 418, in handle\_message async with self.lock\_store.lock(message.sender\_id): File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\contextlib.py”, line 181, in **aenter** return await self.gen. **anext** () File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\rasa\core\lock\_store.py”, line 104, in lock yield await self.\_acquire\_lock( File “C:\Users\shivani.singh.conda\envs\rasa\_new\lib\site-packages\rasa\core\lock\_store.py”, line 140, in \_acquire\_lock raise LockError( rasa.core.lock\_store.LockError: Could not acquire lock for conversation\_id ‘2toBXZdH8LmX\_FY1AAAH’.

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