# Facebook Quick\_reply doesn't work

**URL:** <https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380>\
**Category:** Rasa Open Source\
**Created:** [May 25, 2019, 5:34pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380 "2019-05-25T17:34:22Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Rogers\_ntr](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/rogers_ntr/32/3067_2.png) [@Rogers\_ntr](https://forum.rasa.com/u/Rogers_ntr)\
**Post date:** [May 25, 2019, 5:34pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/1 "2019-05-25T17:34:22Z")

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Hi all! I’m trying to send quick replies button in the answer from my bot. Also I want to add persistent menu from facebook. Neither Quick reply nor persistent menu is supported by the Rasa\_sdk in python . How can I manage to integrate it in the stack ? Any idea , I was thinking about making custom actions where I will do those replies but the problem is that I was calling utter\_template and as persistent menu is not implemented nothing is done!

Thanks for your reply!

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<div class="post-metadata">

**Author:** ![erohmensing](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/erohmensing/32/1789_2.png) [@erohmensing](https://forum.rasa.com/u/erohmensing)\
**Post date:** [May 29, 2019, 2:49pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/2 "2019-05-29T14:49:12Z")

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Hey @Rogers_ntr, have you tried using [`utter_custom_json()`](https://github.com/RasaHQ/rasa-sdk/blob/master/rasa_sdk/executor.py#L110) to send custom json payloads to the output channel? You can also do this via the [`custom:`](https://rasa.com/docs/rasa/core/domains/#custom-output-payloads) key in the templates.

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<div class="post-metadata">

**Author:** ![Rogers\_ntr](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/rogers_ntr/32/3067_2.png) [@Rogers\_ntr](https://forum.rasa.com/u/Rogers_ntr)\
**Post date:** [June 19, 2019, 12:48am UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/3 "2019-06-19T00:48:11Z")

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Problem Solved

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<div class="post-metadata">

**Author:** ![erohmensing](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/erohmensing/32/1789_2.png) [@erohmensing](https://forum.rasa.com/u/erohmensing)\
**Post date:** [June 19, 2019, 3:04pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/4 "2019-06-19T15:04:29Z")

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Hi @Rogers_ntr, how did you solve your problem? So that other people can find the answer if they run into the same issue

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<div class="post-metadata">

**Author:** ![Rogers\_ntr](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/rogers_ntr/32/3067_2.png) [@Rogers\_ntr](https://forum.rasa.com/u/Rogers_ntr)\
**Post date:** [June 23, 2019, 10:53pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/5 "2019-06-23T22:53:28Z")

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Ok @erohmensing Actually, I am the one who open an issue about Facebook Quick reply on github. It was a bug and a PR has been submitted to fix it. The main problem was that Rasa was not converting correctly object supported by the Facebook client that Rasa use in order to post to Facebook Messenger API.

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**Author:** ![Paul3MK](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/paul3mk/32/4012_2.png) [@Paul3MK](https://forum.rasa.com/u/Paul3MK)\
**Post date:** [June 23, 2019, 11:07pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/6 "2019-06-23T23:07:55Z")

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How did you specify the quick reply (with its options) in the domain file?

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<div class="post-metadata">

**Author:** ![Rogers\_ntr](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/rogers_ntr/32/3067_2.png) [@Rogers\_ntr](https://forum.rasa.com/u/Rogers_ntr)\
**Post date:** [June 23, 2019, 11:53pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/7 "2019-06-23T23:53:42Z")

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```
@Paul3MK Here is an example
utter_language:
  - quick_replies:
    - content_type: text
      payload: French
      title: "French" 
    - content_type: text
      payload: English
      title: "English"
```

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<div class="post-metadata">

**Author:** ![Paul3MK](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/paul3mk/32/4012_2.png) [@Paul3MK](https://forum.rasa.com/u/Paul3MK)\
**Post date:** [July 16, 2019, 11:24pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/8 "2019-07-16T23:24:15Z")

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Thanks. I had a problem, where an error was showing up; turns out I hadn’t updated to Rasa 1.1.4. My implementation is like so:

utter\_language:

```
- text: "Choose"
  quick_replies:
  - content_type: text
    payload: "french"
    title: "French"
  - content_type: text
    payload: "english"
    title: "English"

```

I somehow forgot to give feedback. Sorry 😅

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<div class="post-metadata">

**Author:** ![valdu02100](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/valdu02100/32/6478_2.png) [@valdu02100](https://forum.rasa.com/u/valdu02100)\
**Post date:** [January 7, 2020, 7:30pm UTC](https://forum.rasa.com/t/facebook-quick-reply-doesnt-work/10380/9 "2020-01-07T19:30:50Z")

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Hey ! It doesn’t work with RASA 1.6.0 too 🙃

```
  utter_ask_ready:
  - text: Are you ready ?
    quick_replies:
    - content_type: text
      payload: affirm
      title: I'm ready
    - content_type: text
      payload: deny
      title: No... wait !

```

Thanks for feedbacks 😀