# External Channel - conversations not stored in "stories.yml"

**URL:** <https://forum.rasa.com/t/external-channel-conversations-not-stored-in-stories-yml/51969>\
**Category:** Rasa Open Source\
**Created:** [March 15, 2022, 11:23am UTC](https://forum.rasa.com/t/external-channel-conversations-not-stored-in-stories-yml/51969 "2022-03-15T11:23:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nonola](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nonola/32/19831_2.png) [@nonola](https://forum.rasa.com/u/nonola)\
**Post date:** [March 15, 2022, 11:23am UTC](https://forum.rasa.com/t/external-channel-conversations-not-stored-in-stories-yml/51969/1 "2022-03-15T11:23:29Z")

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Hi there!

I’m using rasa OS in a GCloug VM.

```auto
(venv) antoniopedrolopes@rasa:~/catiaAudio$ rasa --version
Rasa Version : 2.8.15
Minimum Compatible Version: 2.8.9
Rasa SDK Version : 2.8.4
Rasa X Version : None
Python Version : 3.8.10
Operating System : Linux-5.13.0-1019-gcp-x86_64-with-glibc2.29
Python Path : /home/antoniopedrolopes/venv/bin/python3

```

I’ve an audio external channel, “audiocodes” and I use this commands in order to talk to the bot:

In one terminal: `rasa run -m models --enable-api --debug` In another terminal: `rasa run actions --debug`

I’m able to talk to the bot, the bot gives-me the right answers, but in the end, the conversations/stories are not stored in my “stories.yml” file.

I wonder, if I’m doing someting wrong?

Thanks in advanced!

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**Author:** ![ChrisRahme](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chrisrahme/32/15572_2.png) [@ChrisRahme](https://forum.rasa.com/u/ChrisRahme)\
**Post date:** [March 15, 2022, 4:56pm UTC](https://forum.rasa.com/t/external-channel-conversations-not-stored-in-stories-yml/51969/2 "2022-03-15T16:56:09Z")

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Hello!

This is the expected behavior. Rasa does not save conversations in `stories.yml`.

Imagine a bot with hundreds of users per day!

- Your file will be huge
- Your individual stories will be huge - Stories should not be whole conversations, but logical conversation snippets
- Worst of all, what if the bot made a mistake while talking to a user? If a bad conversation gets saved as a story, the bot will repeat it even more!

If you’re looking for the conversations, they are stored in your [Tracker Store](https://rasa.com/docs/rasa/tracker-stores), which is the `.db` file in your bot’s folder by default.

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<div class="post-metadata">

**Author:** ![nonola](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nonola/32/19831_2.png) [@nonola](https://forum.rasa.com/u/nonola)\
**Post date:** [March 16, 2022, 9:19am UTC](https://forum.rasa.com/t/external-channel-conversations-not-stored-in-stories-yml/51969/3 "2022-03-16T09:19:52Z")

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Hi @ChrisRahme!

Thanks a lot for your answer. I wasn’t really thinking of those problems!