# Exception when trying to run 'rasa shell' from the terminal

**URL:** <https://forum.rasa.com/t/exception-when-trying-to-run-rasa-shell-from-the-terminal/29994>\
**Category:** Rasa Open Source\
**Created:** [June 9, 2020, 1:06pm UTC](https://forum.rasa.com/t/exception-when-trying-to-run-rasa-shell-from-the-terminal/29994 "2020-06-09T13:06:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Titus](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/titus/32/8782_2.png) [@Titus](https://forum.rasa.com/u/Titus)\
**Post date:** [June 9, 2020, 1:06pm UTC](https://forum.rasa.com/t/exception-when-trying-to-run-rasa-shell-from-the-terminal/29994/1 "2020-06-09T13:06:31Z")

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Hello,

I am getting the following type of exceptions when trying to run ‘rasa shell’:

> > rasa shell 2020-06-09 14:57:43 INFO root - Connecting to channel ‘cmdline’ which was specified by the ‘–connector’ argument. Any other channels will be ignored. To connect to all given channels, omit the ‘–connector’ argument. 2020-06-09 14:57:43 INFO root - Starting Rasa server on [http://localhost:5005](http://localhost:5005) Bot loaded. Type a message and press enter (use ‘/stop’ to exit): Exception occurred while handling uri: ‘[http://localhost:5005/socket.io/?EIO=3&transport=polling&t=NAP8G0o](http://localhost:5005/socket.io/?EIO=3&transport=polling&t=NAP8G0o)’ Traceback (most recent call last): File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\app.py”, line 940, in handle\_request handler, args, kwargs, uri, name = self.router.get(request) File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\router.py”, line 411, in get return self.\_get(request.path, request.method, “”) File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\router.py”, line 475, in \_get raise NotFound(“Requested URL {} not found”.format(url)) sanic.exceptions.NotFound: Requested URL /socket.io/ not found Exception occurred while handling uri: ‘[http://localhost:5005/socket.io/?EIO=3&transport=polling&t=NAP8Kfk](http://localhost:5005/socket.io/?EIO=3&transport=polling&t=NAP8Kfk)’ Traceback (most recent call last): File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\app.py”, line 940, in handle\_request handler, args, kwargs, uri, name = self.router.get(request) File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\router.py”, line 411, in get return self.\_get(request.path, request.method, “”) File “c:\users\titus.dude\anaconda3\envs\substormfaq\lib\site-packages\sanic\router.py”, line 475, in \_get raise NotFound(“Requested URL {} not found”.format(url)) sanic.exceptions.NotFound: Requested URL /socket.io/ not found

Can you please help me solve this problem? Thank you.

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**Author:** ![saurabh-m523](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/saurabh-m523/32/7887_2.png) [@saurabh-m523](https://forum.rasa.com/u/saurabh-m523)\
**Post date:** [June 11, 2020, 6:04am UTC](https://forum.rasa.com/t/exception-when-trying-to-run-rasa-shell-from-the-terminal/29994/2 "2020-06-11T06:04:25Z")

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Hi @Titus!

You might have a socketio based client (like rasa-webchat) open in your browser. Close the client before starting shell.

Hope that helps. 🙂

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**Author:** ![Titus](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/titus/32/8782_2.png) [@Titus](https://forum.rasa.com/u/Titus)\
**Post date:** [June 11, 2020, 6:06am UTC](https://forum.rasa.com/t/exception-when-trying-to-run-rasa-shell-from-the-terminal/29994/3 "2020-06-11T06:06:35Z")

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Hello @saurabh-m523!

Thank you. Yes, that was the problem. Have a great day! 🙂