# Error while loading the assistance in the starter pack

**URL:** <https://forum.rasa.com/t/error-while-loading-the-assistance-in-the-starter-pack/4644>\
**Category:** Getting Started with Rasa\
**Created:** [January 24, 2019, 11:50pm UTC](https://forum.rasa.com/t/error-while-loading-the-assistance-in-the-starter-pack/4644 "2019-01-24T23:50:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![malinthasa](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/malinthasa/32/5184_2.png) [@malinthasa](https://forum.rasa.com/u/malinthasa)\
**Post date:** [January 24, 2019, 11:50pm UTC](https://forum.rasa.com/t/error-while-loading-the-assistance-in-the-starter-pack/4644/1 "2019-01-24T23:50:24Z")

</div>

Hi,

I am evaluating Rasa. I cloned Rasa starter [pack](https://github.com/RasaHQ/starter-pack-rasa-stack) and installed/build it and started the server. Then I used `make cmdline` command to start the client which gives me the following error. I am running the application in`Ubuntu 18.04 64-bit` box on cloud with `python 2.7.` What is the reason for this issue and how to solve it? Appreciate your insights.

```
python -m rasa_core.run -d models/current/dialogue -u models/current/nlu --endpoints endpoints.yml
/usr/local/lib/python2.7/dist-packages/h5py/ __init__.py:36: FutureWarning: Conversion of the second argument of 
issubdtype from `float` to `np.floating` is deprecated. In future, it will be treated as `np.float64 == np.dtype
(float).type`.
  from ._conv import register_converters as _register_converters
2019-01-24 23:38:05 INFO root - Rasa process starting
2019-01-24 23:38:06 INFO rasa_nlu.components - Added 'nlp_spacy' to component cache. Key 'nlp_spacy-en'.
Traceback (most recent call last):
  File "/usr/lib/python2.7/runpy.py", line 174, in _run_module_as_main
    " __main__", fname, loader, pkg_name)
  File "/usr/lib/python2.7/runpy.py", line 72, in _run_code
    exec code in run_globals
  File "/usr/local/lib/python2.7/dist-packages/rasa_core/run.py", line 246, in <module>
    _endpoints.nlu)
  File "/usr/local/lib/python2.7/dist-packages/rasa_core/interpreter.py", line 48, in create
    return RasaNLUInterpreter(model_directory=obj)
  File "/usr/local/lib/python2.7/dist-packages/rasa_core/interpreter.py", line 282, in __init__
    self._load_interpreter()
  File "/usr/local/lib/python2.7/dist-packages/rasa_core/interpreter.py", line 298, in _load_interpreter
    self.interpreter = Interpreter.load(self.model_directory)
  File "/usr/local/lib/python2.7/dist-packages/rasa_nlu/model.py", line 293, in load
    skip_validation)
  File "/usr/local/lib/python2.7/dist-packages/rasa_nlu/model.py", line 320, in create
    model_metadata, **context)
  File "/usr/local/lib/python2.7/dist-packages/rasa_nlu/components.py", line 419, in load_component
    cached_component, **context)
  File "/usr/local/lib/python2.7/dist-packages/rasa_nlu/registry.py", line 134, in load_component_by_name
    return component_clz.load(model_dir, metadata, cached_component, **kwargs)
  File "/usr/local/lib/python2.7/dist-packages/rasa_nlu/extractors/entity_synonyms.py", line 78, in load
    entity_synonyms_file = os.path.join(model_dir, file_name)
  File "/usr/lib/python2.7/posixpath.py", line 68, in join
    if b.startswith('/'):
AttributeError: 'NoneType' object has no attribute 'startswith'
Makefile:34: recipe for target 'cmdline' failed
make: *** [cmdline] Error 1

```

Regards, Malintha

---

<div class="post-metadata">

**Author:** ![mahdimor](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mahdimor/32/1527_2.png) [@mahdimor](https://forum.rasa.com/u/mahdimor)\
**Post date:** [January 25, 2019, 12:42am UTC](https://forum.rasa.com/t/error-while-loading-the-assistance-in-the-starter-pack/4644/2 "2019-01-25T00:42:59Z")

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Try using python 3.6