# Error installing Rasax **URL:** \ **Category:** \[Deprecated\] Rasa X Community Edition\ **Tags:** installation\ **Created:** [May 24, 2019, 8:08am UTC](https://forum.rasa.com/t/error-installing-rasax/10299 "2019-05-24T08:08:12Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![MislavSag](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@MislavSag](https://forum.rasa.com/u/MislavSag)\ **Post date:** [May 24, 2019, 8:08am UTC](https://forum.rasa.com/t/error-installing-rasax/10299/1 "2019-05-24T08:08:12Z")
Hi, I am new to rasa. I have just tried to install rasa-x using : `pip install rasa-x --extra-index-url https://pypi.rasa.com/simple` But it returns an error: ``` Looking in indexes: https://pypi.org/simple, https://pypi.rasa.com/simple Collecting rasa-x Downloading https://pypi.rasa.com/api/package/rasa-x/rasa-x-0.19.0.tar.gz (1.8 MB) |████████████████████████████████| 1.8MB 2.2MB/s Installing build dependencies ... error ERROR: Complete output from command 'c:\users\msagovac\appdata\local\continuum \anaconda3\python.exe' 'c:\users\msagovac\appdata\local\continuum\anaconda3\lib\ site-packages\pip' install --ignore-installed --no-user --prefix 'C:\Users\msago vac\AppData\Local\Temp\pip-build-env-2f12rcwg\overlay' --no-warn-script-location --no-binary :none: --only-binary :none: -i https://pypi.org/simple --extra-inde x-url https://pypi.rasa.com/simple -- 'setuptools>=30.3.0' wheel setuptools_scm= =3.2.0: ERROR: Traceback (most recent call last): File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\runpy.py", lin e 193, in _run_module_as_main " __main__", mod_spec) File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\runpy.py", lin e 85, in _run_code exec(code, run_globals) File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\ __main__.py", line 16, in from pip._internal import main as _main # isort:skip # noqa File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\ __init__.py", line 40, in from pip._internal.cli.autocompletion import autocomplete File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\cli\autocompletion.py", line 8, in from pip._internal.cli.main_parser import create_main_parser File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\cli\main_parser.py", line 12, in from pip._internal.commands import ( File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\commands\ __init__.py", line 6, in from pip._internal.commands.completion import CompletionCommand File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\commands\completion.py", line 6, in from pip._internal.cli.base_command import Command File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\cli\base_command.py", line 25, in from pip._internal.index import PackageFinder File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\index.py", line 41, in from pip._internal.wheel import Wheel File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ pip\_internal\wheel.py", line 7, in import compileall File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\compileall.py" , line 20, in from concurrent.futures import ProcessPoolExecutor File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ concurrent\futures\ __init__.py", line 8, in from concurrent.futures._base import (FIRST_COMPLETED, File "c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\ concurrent\futures\_base.py", line 381 raise exception_type, self._exception, self._traceback ^ SyntaxError: invalid syntax ---------------------------------------- ERROR: Command "'c:\users\msagovac\appdata\local\continuum\anaconda3\python.exe' 'c:\users\msagovac\appdata\local\continuum\anaconda3\lib\site-packages\pip' ins tall --ignore-installed --no-user --prefix 'C:\Users\msagovac\AppData\Local\Temp \pip-build-env-2f12rcwg\overlay' --no-warn-script-location --no-binary :none: -- only-binary :none: -i https://pypi.org/simple --extra-index-url https://pypi.ras a.com/simple -- 'setuptools>=30.3.0' wheel setuptools_scm==3.2.0" failed with er ror code 1 in None ``` I have successfully installed rasa with `pip install rasa` I am on windows 7. ---
**Author:** ![mandarsuryavanshi](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mandarsuryavanshi/32/2780_2.png) [@mandarsuryavanshi](https://forum.rasa.com/u/mandarsuryavanshi)\ **Post date:** [May 24, 2019, 9:18am UTC](https://forum.rasa.com/t/error-installing-rasax/10299/2 "2019-05-24T09:18:58Z")
[http://rasa.com/docs/rasa-x/installation-and-setup/](http://rasa.com/docs/rasa-x/installation-and-setup/) follow this ---
**Author:** ![MislavSag](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@MislavSag](https://forum.rasa.com/u/MislavSag)\ **Post date:** [May 24, 2019, 11:50am UTC](https://forum.rasa.com/t/error-installing-rasax/10299/3 "2019-05-24T11:50:04Z")
@mandarsuryavanshi, I followed installation docs, but it returned an error after I ran pip command. ---
**Author:** ![mandarsuryavanshi](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mandarsuryavanshi/32/2780_2.png) [@mandarsuryavanshi](https://forum.rasa.com/u/mandarsuryavanshi)\ **Post date:** [May 24, 2019, 12:28pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/4 "2019-05-24T12:28:43Z")
try installing using pip3 ---
**Author:** ![MislavSag](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@MislavSag](https://forum.rasa.com/u/MislavSag)\ **Post date:** [May 24, 2019, 12:34pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/5 "2019-05-24T12:34:43Z")
Didn’t work with pip3. ---
**Author:** ![mandarsuryavanshi](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/mandarsuryavanshi/32/2780_2.png) [@mandarsuryavanshi](https://forum.rasa.com/u/mandarsuryavanshi)\ **Post date:** [May 24, 2019, 12:37pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/6 "2019-05-24T12:37:52Z")
did u install pip3 for python3 ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [May 24, 2019, 12:59pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/7 "2019-05-24T12:59:44Z")
which python version are you on? ---
**Author:** ![MislavSag](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@MislavSag](https://forum.rasa.com/u/MislavSag)\ **Post date:** [May 27, 2019, 12:29pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/8 "2019-05-27T12:29:21Z")
‘3.6.7 (default, Feb 28 2019, 07:28:18) [MSC v.1900 64 bit (AMD64)]’ ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [May 28, 2019, 4:20pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/9 "2019-05-28T16:20:24Z")
Could you check which pip version you have installed? And also the output of `pip show setuptools` ---
**Author:** ![Mounika](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@Mounika](https://forum.rasa.com/u/Mounika)\ **Post date:** [July 1, 2019, 10:52am UTC](https://forum.rasa.com/t/error-installing-rasax/10299/10 "2019-07-01T10:52:53Z")
Hi, I’m facing the same issue. Following is the output of pip show setuptools ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/c/c587b1c446f377ec1b7c8568a93a7d381895be04.png) Please help me with this. Thanks! ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [July 5, 2019, 1:45pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/11 "2019-07-05T13:45:29Z")
Could you post the exact error you’re getting along with the installation command? And your python version ---
**Author:** ![Mounika](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@Mounika](https://forum.rasa.com/u/Mounika)\ **Post date:** [July 5, 2019, 4:57pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/12 "2019-07-05T16:57:06Z")
Following is the error: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/3/3c4ab9602d8362441ec7d55460ea897abd44ba52.png) Python Version : 3.6.5@akelad ---
**Author:** ![Mounika](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@Mounika](https://forum.rasa.com/u/Mounika)\ **Post date:** [July 6, 2019, 6:09am UTC](https://forum.rasa.com/t/error-installing-rasax/10299/13 "2019-07-06T06:09:58Z")
I solved it using this [Pip fails when trying to install rasa-x](http://forum.rasa.com/t/pip-fails-when-trying-to-install-rasa-x/10095) Thanks! ---
**Author:** ![crystaltaggart](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/crystaltaggart/32/4090_2.png) [@crystaltaggart](https://forum.rasa.com/u/crystaltaggart)\ **Post date:** [July 20, 2019, 3:15pm UTC](https://forum.rasa.com/t/error-installing-rasax/10299/14 "2019-07-20T15:15:07Z")
For anyone getting this error on Mac, I found the problem was with the greenlet library not installing. So then I found this error referenced on a different library that uses greenlet. The answer was the last solution: [Unable to install on Mac OS X due to errors with greenlet · Issue #404 · locustio/locust · GitHub](https://github.com/locustio/locust/issues/404) I ended up running this to fix it: ``` xcode-select --install ``` referenced here: [xcode - Invalid active developer path error after upgrading to El Capitan - Stack Overflow](https://stackoverflow.com/questions/32896524/invalid-active-developer-path-error-after-upgrading-to-el-capitan#34125428)