# Error in custom action

**URL:** <https://forum.rasa.com/t/error-in-custom-action/13947>\
**Category:** Rasa Open Source\
**Created:** [August 5, 2019, 2:50pm UTC](https://forum.rasa.com/t/error-in-custom-action/13947 "2019-08-05T14:50:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![imane](https://avatars.discourse-cdn.com/v4/letter/i/977dab/32.png) [@imane](https://forum.rasa.com/u/imane)\
**Post date:** [August 5, 2019, 2:50pm UTC](https://forum.rasa.com/t/error-in-custom-action/13947/1 "2019-08-05T14:50:59Z")

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Hi ![]()i am working on faq chatbot and i am getting this error can you help me please with that:

 ![error](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/4/48f872371a9ff1f7ecda1ae5232dee61bcd16883.png)the bot answers just for greetting and goodbye when the intent is 'inform ’ it’s give the error above. and when i run rasa shell --debug i got this: ![error2](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/d/d2656e4b8a7b08dfa831975257b17c71de295808.png)here is my actions.py: ![actions](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/5/544a932d243b9a77714c943ff6fdae1f79c35ca5.png)

i will really appreciate your help!thank you

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<div class="post-metadata">

**Author:** ![imLew](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/imlew/32/3744_2.png) [@imLew](https://forum.rasa.com/u/imLew)\
**Post date:** [August 7, 2019, 9:39am UTC](https://forum.rasa.com/t/error-in-custom-action/13947/2 "2019-08-07T09:39:57Z")

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Try also running the action server with `--debug`, maybe this can help you find the exception.