# Entity not recognizing correctly

**URL:** <https://forum.rasa.com/t/entity-not-recognizing-correctly/17472>\
**Category:** Tutorials, Resources & Videos\
**Tags:** community\
**Created:** [September 27, 2019, 3:16pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472 "2019-09-27T15:16:52Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [September 27, 2019, 3:16pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/1 "2019-09-27T15:16:52Z")

</div>

Hi

I have a numeric data with tax id(numeric and length 9),routing number (numeric and length 9) and account number (numeric and length 5 to 15) but in some cases routing number is recognized as account number or tax id and account number as routing number or tax id and slots are getting set

Can you please let me know how to fix this problem

i am using forms in actions.py file because of this when ever i give some number it is setting any of the above slots by extracting entity from the input (even though that entity is not correct) without executing validation in forms due to which that slot gets skipped in forms as it is not none so can you please tell me how can i make it to validate slot before setting it with entity

Also please let me know how can i take text free with out checking it on NLU data as i have a name slots in my form

Below is training data,config file,actions.py file attached.

data nlu:

## intent:inform

- 123456789

- 12345

- 1234512345

- 98765432

- 7865432

- 6576987

- 543298098

- 1200

- 1400

- 52

- 545

- 679

- 5200

- 545

- 787

- 1210.00

- 400.00

- 5200

- 1234.00

- 12345.00

- 8975.97

- 12345.66

- 123456.56

- 123123123

- 231231236

- 312312317

- 912312387

- 748619988

- 559713389

- 373916580

- 274950677

- 577490938

- 672470589

- 974500791

- 777122080

- 578215833

- 679317746

- 170449753

- my group number A07471 and tax-id is 274950677

- my group number and tax-id are B01171,577490938

- group number is G09401 and tax id is 278789077

- the grp number for my plan is O09911 and tax id is 678789811

- tax id is 274950677

- the tax id for my group number is 571952676

- my tax id is 411751881

- tax id 630170819

- the tax id for my group number is 331470899

- tax id is 611974874

- my tax id is 510370611

- my tax id is 831450835

- tax id 510680191

- tax id is 123479835

- my tax id 504410110

- tax is for my account 157508110

- tax id for my plan is 248501011

- tax id for my plan is 339510530

- tax id for my account 420150362

- my tax id is 531750813

- my group number H01471 and tax-id is 171980617

- my group number and tax-id are P01191,137700931

- group number is L09401 and tax id is 970719007

- the grp number for my plan is O01991 and tax id is 178189111

- my group number Z01411 and tax-id is 188950311

- my group number and tax-id are H02181,171491931

- group number is K01101 and tax id is 138119071

- the grp number for my plan is B01771 and tax id is 118181811

- my group number I12111 and tax-id is 114951681

- my group number and tax-id are B01171,577490938

- group number is Y09111 and tax id is 218587169

- the grp number for my plan is R11811 and tax id is 171581855

- the account number is 12345

- account no is 12349

- acc number is 9991119

- acc no is 78908794

- the account number is 7284578

- account no is 9879049

- acc number is 9871119

- acc no is 76701799

- the account number is 52345

- account no is 62741

- acc number is 67891119

- acc no is 12389087

- the account number is 42345

- account no is 82249

- acc number is 5691122

- acc no is 5608751

- the routing number is 123123123

- routing no 523163125

- routing num 143143143

- the routing number is 525153521

- routing no 123173444

- routing num 703103143

- the routing number is 109193199

- routing no 120103105

- routing num 747147199

- the routing number is 525125125

- routing no 929169129

- routing num 443743743

- account no and routing num are 9879049,443743743

- account no is 7819019 and routing num 333743123

- account number is 1811019 and routing number 111743123

- acc number is 7877019 and routing number is 909743678

- account no and routing num are 123904,567743999

- account no is 601945 and routing num 555743777

- account number is 1711989 and routing number 222111123

- acc number is 581020 and routing number is 909111622

- account no and and routing num are 1119060,234111743

- account no is 580030 and routing num 111743333

- account number is 3331020 and routing number 555743333

- acc number is 451115 and routing number is 184143111

- account no and and routing num are 49150,123654112

- account no is 113456 and routing num 127710120

- account number is 781056 and routing number 777999000

- acc number is 187103 and routing number is 894093100

config.yml:

# Configuration for Rasa NLU.

# [Components](https://rasa.com/docs/rasa/nlu/components/)

language: en pipeline: supervised\_embeddings

# Configuration for Rasa Core.

# [Policies](https://rasa.com/docs/rasa/core/policies/)

policies:

- name: MemoizationPolicy max\_history: 10
- name: KerasPolicy max\_history: 10
- name: MappingPolicy
- name: FormPolicy
- name: FallbackPolicy nlu\_threshold: 0.5 core\_threshold: 0.5 fallback\_action\_name: “action\_custom\_fallback”

actions.py: class UserLoginForm2(FormAction): “”“Example of a custom form action”""

```
    def name(self):
        """Unique identifier of the form"""

        return "user_easypay2_form"

    @staticmethod
    def required_slots(tracker: Tracker) -> List[Text]:
            """A list of required slots that the form has to fill"""
            print(" *************required slots form has to fill started 2****************")
            return ["accholdername","routingnumber","accountno"]

    def slot_mappings(self):
        # type: () -> Dict[Text: Union[Dict, List[Dict]]]
        """A dictionary to map required slots to
            - an extracted entity
            - intent: value pairs
            - a whole message
            or a list of them, where a first match will be picked"""
        print(" *****slot mappings*******")
        return {"accholdername": [self.from_text()],
                "routingnumber": [
                    self.from_entity(
                        entity="routingnumber", intent=["inform"]
                    ),
                    self.from_entity(entity="number")
                ],
                "accountno": [
                    self.from_entity(
                        entity="accountno", intent=["inform"]
                    ),
                    self.from_entity(entity="number")
                ]}
    
    def validate_slots(self,
                   slot_dict: Dict,
                   dispatcher: CollectingDispatcher,
                   tracker: Tracker,
                   domain: Dict[Text, Any]) -> List[Dict]:
          print("Enters into validation part in which we will validate the slots entered in form2")
          slot_values = self.extract_other_slots(dispatcher, tracker, domain)
          print("slot_values",slot_values)

          slot_to_fill = tracker.get_slot(REQUESTED_SLOT)
          print("slot_to_fill",slot_to_fill)
       
          if slot_to_fill:

            slot_values.update(self.extract_requested_slot(dispatcher, tracker, domain))
            #print("slot values",slot_values)
            for slot, value in slot_values.items():
              print(" ********Slot Validation started for form 2**********")
              ##common_url=tracker.get_slot('common_url')
              print(" ********Slot Validation started for form 2**********")
                
              if slot == 'accholdername':
                    print("value in accounterholdername",value)
                    if(value.isalpha()):
                      print("Account holder name does not contain any alpha numeric characters")
                    else:
                      dispatcher.utter_message("Bank Account Holder's Name must be alphabatic")
                      print("Account holder name has alpha numeric characters or numbers")
                      dispatcher.utter_template('utter_ask_accholdername', tracker)
                      slot_values[slot] = None  
        
              elif slot == 'routingnumber':
                    print("value for routing number is",value,type(value))
                    try:
                        Num=int(value)
                        print("Roating number is Numeric",Num,type(Num))
                    except:
                        print("Error",sys.exc_info()[0])
                        print("Value conversion to numeric fail")
                        dispatcher.utter_template('Routing Number must be numeric', tracker)
                        slot_values[slot] = None 

                    if (value.isnumeric()):
                            print("Roating number is numeric")
                            if (len(value)==9):
                                print("Roating number length matches")
                                ## Roating number validation logic
                                routing_num_count = 0
                                number = 0
                                print("count",routing_num_count)
                                while(routing_num_count < len(value)):
                                    number += int(value[routing_num_count]) * 3 + int(value[routing_num_count+1]) * 7 + int(value[routing_num_count+2])
                                    routing_num_count= routing_num_count +3
                                    print("Count value is",routing_num_count)
                                print("The value of number is : ",number,type(number))
                                if(number !=0 and number%10 ==0):
                                   print("Routing Number check validated successfully")
                                else:
                                   dispatcher.utter_message("Invalid Routing number. Please check and enter valid number.")
                                   print("Routing Number check validation fail")
                                   dispatcher.utter_template('utter_ask_routingnumber', tracker)
                                   slot_values[slot] = None  
                            else:
                               dispatcher.utter_message("Routing Number must be 9 digits.")
                               print("Roating number is non numeric")
                               dispatcher.utter_template('utter_ask_routingnumber', tracker)
                               slot_values[slot] = None    
                    else:
                            dispatcher.utter_message("Routing Number must be numeric.")
                            print("Roating number is non numeric")
                            dispatcher.utter_template('utter_ask_routingnumber', tracker)
                            slot_values[slot] = None 
                     

              elif slot == 'accountno':
                    print("value for account number is",value,type(value))
                    ##In story roating number is defined as unfeaturized so we are converting it before     
                    if (value.isnumeric()):
                       print("Account number is numeric")
                       if (len(value) > 5 or len(value) < 17):
                           print("Account number length matches")
                       else:
                           dispatcher.utter_message("Account Number must be at least 5 digits and max 17 digits")
                           print("Account number length not valid")
                           dispatcher.utter_template('utter_ask_accountno', tracker)
                           slot_values[slot] = None 
                    else:
                           dispatcher.utter_message("Account Number must be numeric.")
                           print("Account number is not numeric")
                           dispatcher.utter_template('utter_ask_accountno', tracker)
                           slot_values[slot] = None 

                    
                        
          return [SlotSet(slot, value) for slot, value in slot_values.items()]       
    
    def submit(self,dispatcher: CollectingDispatcher,tracker: Tracker,domain: Dict[Text, Any],) -> List[Dict]:
            """Define what the form has to do after all required slots are filled"""
            print(" ******Submitted button activated**********")
            # utter submit template
            accholdername= tracker.get_slot('accholdername')
            routingnumber= tracker.get_slot('routingnumber')
            accountno= tracker.get_slot('accountno')
            print("accholdername",accholdername)
            print("routingnumber",routingnumber)
            print("accountno",accountno)
            return[]
```

---

<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [September 27, 2019, 3:17pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/2 "2019-09-27T15:17:35Z")

</div>

Thanks in advance and expecting early reply

---

<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [September 28, 2019, 12:57pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/3 "2019-09-28T12:57:29Z")

</div>

Can any one please reply

---

<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [September 30, 2019, 3:05am UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/4 "2019-09-30T03:05:11Z")

</div>

It doesn’t look like you’ve tagged any of your entities in NLU:

> **[NLU Training Data](https://rasa.com/docs/rasa/nlu-training-data/)**
>
> Read more about how to format training data with Rasa NLU for open source natural language processing.

```
e.g., you have:
account no is 7819019 and routing num 333743123

and you should have something like:
account no is [7819019](accountno) and routing num [333743123](routingnumber)

```

Also, setup regex patterns for each of the entities to help differentiate.

BTW, if you have two or more entities that have the same format (e.g., 9 digit number) and you expect that the user may enter it by itself (like you have in your examples), you might want to define it as a more general entity like ‘number’ and then add some code in your action server to figure out what the actual entity is based on what the bot just said. Then you can set the slot as appropriate. e.g.,

```
[123456789](number)

OTOH, if it's a sample of just one legal format, then you can label it correctly:

[12345](accountno)

```

Again, make sure to set up the regex patterns to help it out.

---

<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [September 30, 2019, 3:14pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/5 "2019-09-30T15:14:21Z")

</div>

Thanks for your response

1. I mentioned entity in my nlu data that i posted above but here it is showing it as highlighted string if you see instead of entity and value i have a training data in my NLU as below: EX: My account number is 123654 (account\_no) and my routing number is 123123123 (routing\_number)

but what my problem is some time if i give any other values in the above format account\_no is taking routing value and routing\_number is taking account number value since both are numeric because of this slots get set with wrong values.

1. I cannot use regex pattern for these because i have to validate the values user entered and if user entered any wrong value i should reply him with what is wrong in the value entered and if i use regex it ends conversion there itself if user enters alphanumeric for numeric value.

2. 

> BTW, if you have two or more entities that have the same format (e.g., 9 digit number) and you expect that the user may enter it by itself (like you have in your examples), you might want to define it as a more general entity like ‘number’ and then add some code in your action server to figure out what the actual entity is based on what the bot just said. Then you can set the slot as appropriate.

I did not understand above one correctly can you please explain me with small example

---

<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [September 30, 2019, 3:23pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/6 "2019-09-30T15:23:02Z")

</div>

Ah, format your text as “Preformatted text” (the \</\> icon above) and it will show in the original format. Just like u did for your Python code. Then repost your original examples so I can see how it’s being marked up.

Then provide a specific example of what it’s confusing.

---

<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [September 30, 2019, 4:55pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/7 "2019-09-30T16:55:45Z")

</div>

NLU DATA:

- [123456789](accountno)
- [12345](accountno)
- [1234512345](accountno)
- [98765432](accountno)
- [7865432](accountno)
- [6576987](accountno)
- [543298098](accountno)
- [123123123](routingnumber)
- [322284892](routingnumber)
- [102103119](routingnumber)
- [101000187](routingnumber)
- [101200453](routingnumber)
- [102000021](routingnumber)
- [102101645](routingnumber)
- the account number is [12345](accountno)
- account no is [12349](accountno)
- acc number is [9991119](accountno)
- acc no is [78908794](accountno)
- the account number is [7284578](accountno)
- account no is [9879049](accountno)
- acc number is [9871119](accountno)
- acc no is [76701799](accountno)
- the account number is [52345](accountno)
- account no is [62741](accountno)
- acc number is [67891119](accountno)
- acc no is [12389087](accountno)
- the account number is [42345](accountno)
- account no is [82249](accountno)
- acc number is [5691122](accountno)
- acc no is [5608751](accountno)
- the routing number is [123123123](routingnumber)
- routing no [104000029](routingnumber)
- routing num [107001452](routingnumber)
- the routing number is [107002312](routingnumber)
- routing no [121122676](routingnumber)
- routing num [121201694](routingnumber)
- the routing number is [122235821](routingnumber)
- routing no [122105155](routingnumber)
- routing num [122238682](routingnumber)
- the routing number is [122401781](routingnumber)
- routing no [123000220](routingnumber)
- routing num [123000848](routingnumber)
- account no and routing num are [9879049](accountno),[123103729](routingnumber)
- account no is [7819019](accountno) and routing num [124302150](routingnumber)
- account number is [1811019](accountno) and routing number [125000105](routingnumber)
- acc number is [7877019](accountno) and routing number is [273970514](routingnumber)
- account no and routing num are [123904](accountno),[307070115](routingnumber)
- account no is [601945](accountno) and routing num [322270356](routingnumber)
- account number is [1711989](accountno) and routing number [322270495](routingnumber)
- acc number is [581020](accountno) and routing number is [322284892](routingnumber)
- account no and and routing num are [1119060](accountno),[122038442](routingnumber)
- account no is [580030](accountno) and routing num [122187160](routingnumber)
- account number is [3331020](accountno) and routing number [122212611](routingnumber)
- acc number is [451115](accountno) and routing number is [122226937](routingnumber)
- account no and and routing num are [49150](accountno),[122228812](routingnumber)
- account no is [113456](accountno) and routing num [122234822](routingnumber)
- account number is [781056](accountno) and routing number [122240502](routingnumber)
- acc number is [187103](accountno) and routing number is [124103760](routingnumber)
- [nayana](accholdername)
- [peter](accholdername)
- [jack](accholdername)
- [christan](accholdername)
- [rob](accholdername)
- [steve](accholdername)
- [white](accholdername)
- [robin](accholdername)
- [smith](accholdername)
- [gupta](accholdername)
- [Adam](accholdername)
- [Andrewe](accholdername)
- [Anthonye](accholdername)
- [Archbould](accholdername)
- [Arthure](accholdername)
- [Ambrose](accholdername)
- [Alexander](accholdername)
- [Barthe](accholdername)
- [Bartram](accholdername)
- [Bryan](accholdername)
- [Andro](accholdername)
- [Anthony](accholdername)
- [Anthonie](accholdername)
- the account holder name is [john](accholdername)
- the name of the user is [peterson](accholdername)
- my name is [kevin john](accholdername)
- the account holder name [alisa peter](accholdername)
- the account holder name is [surya](accholdername)
- the account holder name is [gilchrist](accholdername)
- the account holder name is [warner](accholdername)
- the account holder name is [mikka](accholdername)
- the account holder name is [todd](accholdername)
- the account holder name is [mark](accholdername)
- the account holder name is [randy](accholdername)
- the account holder name is [katrina](accholdername)
- [bharat](accholdername)
- [kajal](accholdername)
- [iswar](accholdername)
- [paul chandrapal](accholdername)
- [jondy rodes](accholdername)
- my name is [katrina](accholdername)
- account holder name [divya](accholdername)
- the account holder name is [karthik](accholdername)
- account holder name [pavan](accholdername)
- my name is [robin](accholdername)
- the account holder name is [bobby](accholdername)
- account holder name [jack](accholdername)
- account holder name [robinhood](accholdername)
- my name is [steve job](accholdername)
- the account holder name is [steve solmon](accholdername)
- my name is [ranabir](accholdername)
- the account holder name is [ranavir](accholdername)
- account holder name [john abraham](accholdername)
- account holder name [sachin](accholdername)
- the account holder name [alisa peter](accholdername)
- the account holder name is [john](accholdername)
- the account holder name is [snow](accholdername)
- the account holder name is [lanister](accholdername)
- the account holder name is [stark](accholdername)
- the account holder name is [bill gates](accholdername)
- the account holder name is [steve jobs](accholdername)
- the account holder name is [sangakara](accholdername)
- the account holder name is [malinga](accholdername) This is my DATA in NLU what my doubt is that some times account number is recognizing as routing number and routing number as account number for different examples which is not in NLU and set the slots with wrong entities in forms because of this slot setting step is skipped Can you please help me how can i extract correct entities if entities are numbers

Doubt:

> some code in your action server to figure out what the actual entity is based on what the bot just said. Then you can set the slot as appropriate

I did not understand how can i figure out what actual entity from custom action can you please explain me with small example if possible can you please share me the some reference code

And also can you please let me know how can i get free text in rasa forms i am using self.from\_text() in my actions it also predicts some probability with nlu intents i need an action which get values from user with out depending on intents

Note: Here account number and routing number must be numeric and length of account number should be between 5 to 17 and routing number is 9

---

<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [September 30, 2019, 8:24pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/8 "2019-09-30T20:24:06Z")

</div>

I asked if you could include some examples where it get the entities wrong. I don’t see any of those.

I’m assuming that if a user says “routing number is 121122676” then it correctly will correctly identify the number as the routingnumber. It looks like you have enough training data for that. I’m also assuming that the problem occurs when the user just enters a number. e.g., “121122676”.

In this case, it’s not really possible for anyone to know whether it’s a routingnumber or accountno, right? What I was suggesting was that you define an accountno regex as \d{5,17} and routingnumber to \d{9}. This will at least reduce the confusion for numbers that aren’t 9 digits. However, there can still be ambiguity if it’s exactly 9 digits.

But you did also mention that you thought that users may enter the wrong number of digits and want to catch those errors. In that case, you really can’t use regex.

Assuming the problem is just standalone numbers, I’d just tag everything as accountno.

```
"[12345689](accountno)"
"[83273](accountno)"

```

Then in your validate\_accountno code, figure out whether the bot was asking for for account or routing number. (see next response)

---

<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [September 30, 2019, 11:56pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/9 "2019-09-30T23:56:25Z")

</div>

OK, I just checked.

in your validate\_accountno code:

tracker.latest\_message.text contains what the user just entered.

To get the current bot context (the last thing your bot asked), you can look at tracker.events. tracker.events[-1] is what the user just entered tracker.events[-2] is the action\_list tracker.events[-3] is what you want to look at. It will look something like this:

`{'event': 'slot', 'timestamp': 1569887182.296513, 'name': 'requested_slot', 'value': 'routingnumber'}`

Here you can see that event type is ‘slot’ (asking for a form’s slot value) and the specific slot is ‘routingnumber’.

That means you should set the routingnumber slot to this value and not set the value of account\_no.

There may be a more straightforward way of doing this, but that’s what I’ve done in my code for a similar problem.

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 1, 2019, 9:16am UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/10 "2019-10-01T09:16:30Z")

</div>

Thanks for your response

> I’m assuming that if a user says “routing number is 121122676” then it correctly will correctly identify the number as the routingnumber. It looks like you have enough training data for that. I’m also assuming that the problem occurs when the user just enters a number. e.g., “121122676”

Not only when user enters only value but also when ever user gives my routing number is 123123123 and account number as 123456789 in this case also some times routing number slot is set with 123456789 and account number slot with 123123123 (this is just an example)

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<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [October 1, 2019, 4:33pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/11 "2019-10-01T16:33:26Z")

</div>

This is just a _guess_ as I’m not an expert in this stuff…

I think the problem is in these types of training examples:

`account no and routing num [9879049](accountno),[123103729](routingnumber)`

The component CRFEntityExtractor is responsible for extracting the entities and assumedly it has some window of tokens on either side to help it in extraction. Let’s say that’s +/- 2 tokens.

In the above example, it would see ‘routing’, ‘num’ before the 9879049. It would not see ‘account’, ‘no’, ‘and’, ‘routing’, ‘num’.

So it doesn’t build the association you want, which is why it gets confused at runtime.

(Again, apologies if I’m wrong.)

To test this, remove your training examples that have this format (fwiw, this seems like an unnatural way for users to state those two numbers. seems like ‘my account number is 123 and routing number is 345’ is more natural than ‘my account number and routing number are 123, 345’).

Retrain and try again. If it works, then somehow you have to get the CRFEntityExtractor to use a larger window. Maybe try MitieCRMExtrator instead? There are hackier things like rewriting sentence, but probably don’t want to get into that.

And, of course, you could just not support this particular weird sentence structure and move on with your project. 😉

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 1, 2019, 5:00pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/12 "2019-10-01T17:00:25Z")

</div>

Thanks

Can you please let know me how MitieCRMExtrator is different from CRFEntityExtractor

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<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [October 1, 2019, 5:14pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/13 "2019-10-01T17:14:10Z")

</div>

I don’t know what the functional difference is (I’ve only been using Rasa for a month or so). I think the most important thing is to determine if the intuition is correct. If it is, then we can ask a new question about how to incorporate a larger window in the entity extraction process. If not, then we need to continue to dig into the problem.

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 1, 2019, 6:05pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/14 "2019-10-01T18:05:43Z")

</div>

Thanks i have train the model by deleting the type of examples you mentioned but now when i give input as my group number is A07471 and TAX ID is 274450731 here it is only extracting entity of group number (A07471) and but it is not extracting tax id (274450731)

 ![Annotation%202019-10-01%20135639](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/9/98ea3312460ecee5f61c8c0eb243b3b9eb746309.png)

Can you please let me know why it is only extracting only group number leaving tax id

NLU DATA:

- my group number [A07471](group\_num\_form) and tax-id is [274950677](tax\_id)

- group number is [G09401](group\_num\_form) and tax id is [278789077](tax\_id)

- the grp number for my plan is [O09911](group\_num\_form) and tax id is [678789811](tax\_id)

- tax id is [274950677](tax\_id)

- the tax id for my group number is [571952676](tax\_id)

- my tax id is [411751881](tax\_id)

- tax id [630170819](tax\_id)

- the tax id for my group number is [331470899](tax\_id)

- tax id is [611974874](tax\_id)

- my tax id is [510370611](tax\_id)

- my tax id is [831450835](tax\_id)

- tax id [510680191](tax\_id)

- tax id is [123479835](tax\_id)

- my tax id [504410110](tax\_id)

- tax is for my account [157508110](tax\_id)

- tax id for my plan is [248501011](tax\_id)

- tax id for my plan is [339510530](tax\_id)

- tax id for my account [420150362](tax\_id)

- my tax id is [531750813](tax\_id)

- my group number [H01471](group\_num\_form) and tax-id is [171980617](tax\_id)

- group number is [L09401](group\_num\_form) and tax id is [970719007](tax\_id)

- the grp number for my plan is [O01991](group\_num\_form) and tax id is [178189111](tax\_id)

- my group number [Z01411](group\_num\_form) and tax-id is [188950311](tax\_id)

- group number is [K01101](group\_num\_form) and tax id is [138119071](tax\_id)

- the grp number for my plan is [B01771](group\_num\_form) and tax id is [118181811](tax\_id)

- my group number [I12111](group\_num\_form) and tax-id is [114951681](tax\_id)

- group number is [Y09111](group\_num\_form) and tax id is [218587169](tax\_id)

- the grp number for my plan is [R11811](group\_num\_form) and tax id is [171581855](tax\_id)

- my group number [A07475](group\_num\_form) and tax-id is [374950677](tax\_id)

- group number is [G09405](group\_num\_form) and tax id is [378789077](tax\_id)

- the grp number for my plan is [O09955](group\_num\_form) and tax id is [678789855](tax\_id)

- tax id is [771980677](tax\_id)

- the tax id for my group number is [878987676](tax\_id)

- my tax id is [188781881](tax\_id)

- tax id [670870889](tax\_id)

- the tax id for my group number is [778170899](tax\_id)

- tax id is [688971871](tax\_id)

- my tax id is [180770688](tax\_id)

- my tax id is [878180878](tax\_id)

- tax id [880680898](tax\_id)

- tax id is [877179878](tax\_id)

- my tax id [801110880](tax\_id)

- tax is for my account [187808880](tax\_id)

- tax id for my plan is [718808088](tax\_id)

- tax id for my plan is [779880870](tax\_id)

- tax id for my account [170880767](tax\_id)

- my tax id is [878780187](tax\_id)

- my group number [H08178](group\_num\_form) and tax-id is [878980687](tax\_id)

- group number is [L09108](group\_num\_form) and tax id is [970789007](tax\_id)

- the grp number for my plan is [O08998](group\_num\_form) and tax id is [878889888](tax\_id)

- my group number [Z08188](group\_num\_form) and tax-id is [888980788](tax\_id)

- group number is [K08808](group\_num\_form) and tax id is [878889078](tax\_id)

- the grp number for my plan is [B08778](group\_num\_form) and tax id is [888888888](tax\_id)

- my group number [I87888](group\_num\_form) and tax-id is [881988688](tax\_id)

- group number is [Y09888](group\_num\_form) and tax id is [788887869](tax\_id)

- the grp number for my plan is [R88888](group\_num\_form) and tax id is [878888888](tax\_id)

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 1, 2019, 6:10pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/15 "2019-10-01T18:10:07Z")

</div>

@Rasa @erohmensing @souvikg10 Any one from RASA team can help me to find solution for the above problem

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<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [October 1, 2019, 6:22pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/16 "2019-10-01T18:22:08Z")

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Look at your debug output, you did not enter “my group number is A07471 and TAX ID is 274450731” … instead you entered “my group number is A07471 and group number is 274450731” (you specified group number twice).

Also, keep in mind that it’s case-sensitive, so make sure to mix case in examples

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 2, 2019, 9:22am UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/17 "2019-10-02T09:22:27Z")

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Sorry wrong screen shot attached see the below screen shot in which i give both group number and tax id but it only considering group number leaving tax id and it ask again me to enter tax id

 ![today](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/0/09cba573d5fc907edd25859d7de592e713c02096.png)

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 2, 2019, 9:23am UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/18 "2019-10-02T09:23:59Z")

</div>

Also can you please tell me where can i get all the custom rasa action list like tracker.latest\_message.text

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<div class="post-metadata">

**Author:** ![surya1994](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@surya1994](https://forum.rasa.com/u/surya1994)\
**Post date:** [October 2, 2019, 1:49pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/19 "2019-10-02T13:49:24Z")

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Can you please let me know how to choose values for memorization and keras policy the model is behaving differently for different values (Some stories are not working for some values) So can you please let me know how can i decide what is the optimum value so that all the stories in model work fine

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<div class="post-metadata">

**Author:** ![mmm3bbb](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mmm3bbb](https://forum.rasa.com/u/mmm3bbb)\
**Post date:** [October 2, 2019, 4:24pm UTC](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472/20 "2019-10-02T16:24:15Z")

</div>

In your screenshot, you can see that NLU is extracting both the group\_num\_form and tax\_id entities… look at the last line before the slot values.

So the problem is just assigning those entity values to the slots. In your code:

```
@staticmethod
def required_slots(tracker: Tracker) -> List[Text]:
        """A list of required slots that the form has to fill"""
        print(" *************required slots form has to fill started 2****************")
        return ["accholdername","routingnumber","accountno"]

```

You are not including tax\_id as a form slot.

As far as where to get access to tracker… you can get tracker from your validate\_slots() function. You are already accessing tracker in your code.

[Next page](https://forum.rasa.com/t/entity-not-recognizing-correctly/17472.md?page=2)