Thank you very much @Tanja for your response. The below utterance is coming from actual user:
"Hi my name is XXX XXX I have you as my main insurance I was going over my bill and it looks like it’s 400$? When I first got unified insurance my second months payment was rejected and I was never told so my bill kept adding up and nobody called and told me that it was rejected and I called myself and I was told I’d receive a call back the following week and never did. Now I have a cancellation notice on my insurance for no reason at all, nobody communicated that my payments were not going through I have even called! If I can get some feedback from this it would be appreciated because I can afford my insurance there’s just absolutely no communication, I’ve never had this problem with any insurance agency’s I’ve gone through and I got recommended to go through you and this is what happens?
What do you recommend to handle those kind of utterances?
Thank you vey much in advance
Regards Serdar