# Connect bot for customer service

**URL:** <https://forum.rasa.com/t/connect-bot-for-customer-service/32987>\
**Category:** Rasa Open Source\
**Created:** [August 25, 2020, 4:56pm UTC](https://forum.rasa.com/t/connect-bot-for-customer-service/32987 "2020-08-25T16:56:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![travelmail26](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/travelmail26/32/9388_2.png) [@travelmail26](https://forum.rasa.com/u/travelmail26)\
**Post date:** [August 25, 2020, 4:56pm UTC](https://forum.rasa.com/t/connect-bot-for-customer-service/32987/1 "2020-08-25T16:56:40Z")

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I use rasa to power a telegram chatbot and want to start deploying it for customer service. What is the best way to start integrating it with a CRM?

In the past, we’ve used Front App to stay in touch with customers but am open to others that are RASA friendly. Perhaps Zendesk?

I didnt see any documentation on deploying the bots within these CRMS and would like links to instructions or case studies. Thank you!

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**Author:** ![tyd](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tyd/32/3030_2.png) [@tyd](https://forum.rasa.com/u/tyd)\
**Post date:** [August 26, 2020, 8:20am UTC](https://forum.rasa.com/t/connect-bot-for-customer-service/32987/2 "2020-08-26T08:20:45Z")

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Hi @travelmail26. You can integrate Rasa with any CRM. Using [custom actions](https://rasa.com/docs/rasa/core/actions/#custom-actions), you can connect to [Front App API](https://dev.frontapp.com/docs/core-api-overview), [Zendesk API](https://developer.zendesk.com/rest_api), [Salesforce API](https://developer.salesforce.com/docs/api-explorer), etc. You can also create your own [custom channel](https://www.youtube.com/watch?v=kx1k1sdj0uY). However, what you will want to do depends on this question: what do you want to use the CRM for?