# Chat bot uses default\_fallback\_action instead of defined action **URL:** \ **Category:** Rasa Open Source\ **Created:** [January 2, 2023, 9:59am UTC](https://forum.rasa.com/t/chat-bot-uses-default-fallback-action-instead-of-defined-action/56726 "2023-01-02T09:59:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ak6\_kumar](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@ak6\_kumar](https://forum.rasa.com/u/ak6_kumar)\ **Post date:** [January 2, 2023, 9:59am UTC](https://forum.rasa.com/t/chat-bot-uses-default-fallback-action-instead-of-defined-action/56726/1 "2023-01-02T09:59:22Z")
Most of the part of the conversation goes according to the way I’ve defined in stories.yml but I can’t figure out why whenever I reach certain part of the conversation it just runs the `action_default_fallback` instead of the defined action in `stories.yml` file even though the intent is clearly matched. Can someone explain me where exactly I’m going wrong? Following is a screen shot of the conversation, from this point onwards it just indefinitely runs `action_ default_fallback`. ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/6/9/693b53d6d17a4b43e49d2715bab5610ddc16c07e.png) Following are the output logs, please note that this log is from the exact same conversation as in the above picture. The log start from the part where the user enters “no” as a response. ```auto Your input -> no 2023-01-02 15:24:23 DEBUG rasa.core.lock_store - Issuing ticket for conversation 'f0ec7031a5b04951b1af665644a373a3'. 2023-01-02 15:24:23 DEBUG rasa.core.lock_store - Acquiring lock for conversation 'f0ec7031a5b04951b1af665644a373a3'. 2023-01-02 15:24:23 DEBUG rasa.core.lock_store - Acquired lock for conversation 'f0ec7031a5b04951b1af665644a373a3'. 2023-01-02 15:24:23 DEBUG rasa.core.tracker_store - Recreating tracker for id 'f0ec7031a5b04951b1af665644a373a3' 2023-01-02 15:24:23 DEBUG rasa.engine.runner.dask - Running graph with inputs: {' __message__': []}, targets: ['run_RegexMessageHandler'] and ExecutionContext(model_id='fa34182ceed1439a820d9950146657c5', should_add_diagnostic_data=False, is_finetuning=False, node_name=None). 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'nlu_message_converter' running 'NLUMessageConverter.convert_user_message'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_WhitespaceTokenizer0' running 'WhitespaceTokenizer.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_RegexFeaturizer1' running 'RegexFeaturizer.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_LexicalSyntacticFeaturizer2' running 'LexicalSyntacticFeaturizer.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_CountVectorsFeaturizer3' running 'CountVectorsFeaturizer.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_CountVectorsFeaturizer4' running 'CountVectorsFeaturizer.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_DIETClassifier5' running 'DIETClassifier.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_EntitySynonymMapper6' running 'EntitySynonymMapper.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_ResponseSelector7' running 'ResponseSelector.process'. 2023-01-02 15:24:23 DEBUG rasa.nlu.classifiers.diet_classifier - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data. 2023-01-02 15:24:23 DEBUG rasa.nlu.selectors.response_selector - Adding following selector key to message property: default 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_FallbackClassifier8' running 'FallbackClassifier.process'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'domain_provider' running 'DomainProvider.provide_inference'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_RegexMessageHandler' running 'RegexMessageHandler.process'. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Received user message 'no' with intent '{'name': 'deny', 'confidence': 1.0}' and entities '[]' 2023-01-02 15:24:23 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 29 events. 2023-01-02 15:24:23 DEBUG rasa.core.actions.action - Validating extracted slots: 2023-01-02 15:24:23 DEBUG rasa.core.processor - Default action 'action_extract_slots' was executed, resulting in 0 events: 2023-01-02 15:24:23 DEBUG rasa.engine.runner.dask - Running graph with inputs: {' __tracker__': }, targets: ['select_prediction'] and ExecutionContext(model_id='fa34182ceed1439a820d9950146657c5', should_add_diagnostic_data=False, is_finetuning=False, node_name=None). 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'rule_only_data_provider' running 'RuleOnlyDataProvider.provide'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'domain_provider' running 'DomainProvider.provide_inference'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_MemoizationPolicy0' running 'MemoizationPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.memoization - Current tracker state: [state 0] slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 1] user intent: greet | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 2] user intent: greet | previous action name: utter_greet | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 3] user intent: greet | previous action name: utter_offer_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 4] user intent: status_update | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 5] user intent: status_update | previous action name: utter_regret | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 6] user intent: status_update | previous action name: utter_ask_ref_no | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 7] user intent: update_ref_no | user entities: ('id',) | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ticket_num': (1.0,)} [state 8] user intent: update_ref_no | user entities: ('id',) | previous action name: action_validate_id | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 9] user intent: update_ref_no | user entities: ('id',) | previous action name: action_check_for_error | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 10] user intent: update_ref_no | user entities: ('id',) | previous action name: utter_other_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 11] user intent: deny | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} 2023-01-02 15:24:23 DEBUG rasa.core.policies.memoization - There is no memorised next action 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_RulePolicy1' running 'RulePolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - Current tracker state: [state 0] slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 1] user intent: greet | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 2] user intent: greet | previous action name: utter_greet | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 3] user intent: greet | previous action name: utter_offer_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 4] user intent: status_update | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 5] user intent: status_update | previous action name: utter_regret | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 6] user intent: status_update | previous action name: utter_ask_ref_no | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 7] user intent: update_ref_no | user entities: ('id',) | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ticket_num': (1.0,)} [state 8] user intent: update_ref_no | user entities: ('id',) | previous action name: action_validate_id | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 9] user intent: update_ref_no | user entities: ('id',) | previous action name: action_check_for_error | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 10] user intent: update_ref_no | user entities: ('id',) | previous action name: utter_other_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 11] user text: no | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - There is no applicable rule. 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - Current tracker state: [state 0] slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 1] user intent: greet | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 2] user intent: greet | previous action name: utter_greet | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 3] user intent: greet | previous action name: utter_offer_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 4] user intent: status_update | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 5] user intent: status_update | previous action name: utter_regret | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 6] user intent: status_update | previous action name: utter_ask_ref_no | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 7] user intent: update_ref_no | user entities: ('id',) | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ticket_num': (1.0,)} [state 8] user intent: update_ref_no | user entities: ('id',) | previous action name: action_validate_id | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 9] user intent: update_ref_no | user entities: ('id',) | previous action name: action_check_for_error | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 10] user intent: update_ref_no | user entities: ('id',) | previous action name: utter_other_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 11] user intent: deny | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - There is no applicable rule. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_TEDPolicy3' running 'TEDPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ted_policy - TED predicted 'utter_thanks' based on user intent. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_UnexpecTEDIntentPolicy2' running 'UnexpecTEDIntentPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.unexpected_intent_policy - Querying for intent `deny`. 2023-01-02 15:24:23 DEBUG rasa.core.policies.unexpected_intent_policy - Score for intent `deny` is `0.42522451281547546`, while threshold is `-0.24197152256965637`. 2023-01-02 15:24:23 DEBUG rasa.core.policies.unexpected_intent_policy - Top 5 intents (in ascending order) that are likely here are: `[('out_of_scope', -0.5236075), ('greet', -0.2858301), ('goodbye', -0.024260074), ('deny', 0.4252245), ('affirm', 0.62844276)]`. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'select_prediction' running 'DefaultPolicyPredictionEnsemble.combine_predictions_from_kwargs'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ensemble - Made prediction using user intent. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ensemble - Added `DefinePrevUserUtteredFeaturization(False)` event. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ensemble - Predicted next action using RulePolicy. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Predicted next action 'action_default_fallback' with confidence 0.30. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Policy prediction ended with events '[]'. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Action 'action_default_fallback' ended with events '[]'. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Current slot values: bot_name: chat-bot find_id: on the screen when you are trying to park ref-id: 120824871527178120399382235499324701230 ref-id-valid: True ticket_num: 9012830912830912830912830912830 session_started_metadata: None 2023-01-02 15:24:23 DEBUG rasa.engine.runner.dask - Running graph with inputs: {' __tracker__': }, targets: ['select_prediction'] and ExecutionContext(model_id='fa34182ceed1439a820d9950146657c5', should_add_diagnostic_data=False, is_finetuning=False, node_name=None). 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'rule_only_data_provider' running 'RuleOnlyDataProvider.provide'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'domain_provider' running 'DomainProvider.provide_inference'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_MemoizationPolicy0' running 'MemoizationPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.memoization - Current tracker state: [state 0] slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 1] user intent: greet | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 2] user intent: greet | previous action name: utter_greet | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 3] user intent: greet | previous action name: utter_offer_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 4] user intent: status_update | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 5] user intent: status_update | previous action name: utter_regret | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 6] user intent: status_update | previous action name: utter_ask_ref_no | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 7] user intent: update_ref_no | user entities: ('id',) | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ticket_num': (1.0,)} [state 8] user intent: update_ref_no | user entities: ('id',) | previous action name: action_validate_id | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 9] user intent: update_ref_no | user entities: ('id',) | previous action name: action_check_for_error | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 10] user intent: update_ref_no | user entities: ('id',) | previous action name: utter_other_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} 2023-01-02 15:24:23 DEBUG rasa.core.policies.memoization - There is no memorised next action 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_RulePolicy1' running 'RulePolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - Current tracker state: [state 0] slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 1] user intent: greet | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 2] user intent: greet | previous action name: utter_greet | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 3] user intent: greet | previous action name: utter_offer_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 4] user intent: status_update | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 5] user intent: status_update | previous action name: utter_regret | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 6] user intent: status_update | previous action name: utter_ask_ref_no | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ticket_num': (1.0,)} [state 7] user intent: update_ref_no | user entities: ('id',) | previous action name: action_listen | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ticket_num': (1.0,)} [state 8] user intent: update_ref_no | user entities: ('id',) | previous action name: action_validate_id | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 9] user intent: update_ref_no | user entities: ('id',) | previous action name: action_check_for_error | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} [state 10] user intent: update_ref_no | user entities: ('id',) | previous action name: utter_other_help | slots: {'bot_name': (1.0,), 'find_id': (1.0,), 'ref-id': (1.0,), 'ref-id-valid': (1.0, 1.0), 'ticket_num': (1.0,)} 2023-01-02 15:24:23 DEBUG rasa.core.policies.rule_policy - There is a rule for the next action 'action_listen'. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_TEDPolicy3' running 'TEDPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ted_policy - TED predicted 'action_listen' based on user intent. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'run_UnexpecTEDIntentPolicy2' running 'UnexpecTEDIntentPolicy.predict_action_probabilities'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.unexpected_intent_policy - Skipping predictions for UnexpecTEDIntentPolicy as either there is no event of type `UserUttered`, event's intent is new and not in domain or there is an event of type `ActionExecuted` after the last `UserUttered`. 2023-01-02 15:24:23 DEBUG rasa.engine.graph - Node 'select_prediction' running 'DefaultPolicyPredictionEnsemble.combine_predictions_from_kwargs'. 2023-01-02 15:24:23 DEBUG rasa.core.policies.ensemble - Predicted next action using RulePolicy. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Predicted next action 'action_listen' with confidence 1.00. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Policy prediction ended with events '[]'. 2023-01-02 15:24:23 DEBUG rasa.core.processor - Action 'action_listen' ended with events '[]'. 2023-01-02 15:24:23 DEBUG rasa.core.lock_store - Deleted lock for conversation 'f0ec7031a5b04951b1af665644a373a3'. ``` #### Specs: 1. rasa 3.3.3 2. rasa-sdk 3.3.0 3. Python 3.9.13 4. OS: MacOS Ventura 13.0 (22A380) 5. Processor: Apple M1 Pro #### Stories.yml ```auto version: "3.1" stories: - story: starters with valid id steps: - intent: greet - action: utter_greet - action: utter_offer_help - intent: status_update - action: utter_regret - action: utter_ask_ref_no - intent: update_ref_no - action: action_validate_id - slot_was_set: - ref-id-valid: True - action: action_check_for_error - action: utter_other_help - intent: affirm - action: utter_offer_help - story: starters with valid id steps: - intent: greet - action: utter_greet - action: utter_offer_help - intent: status_update - action: utter_regret - action: utter_ask_ref_no - intent: update_ref_no - action: action_validate_id - slot_was_set: - ref-id-valid: True - action: action_check_for_error - action: utter_other_help - intent: deny - checkpoint: denied_help - story: starters with invalid id steps: - intent: greet - action: utter_greet - action: utter_offer_help - intent: status_update - action: utter_regret - action: utter_ask_ref_no - intent: update_ref_no - action: action_validate_id - slot_was_set: - ref-id-valid: False - action: utter_invalid_ref_no - action: utter_raise_ticket - intent: affirm - action: utter_ticket_number - action: utter_other_help - intent: affirm - action: utter_offer_help - story: starters with invalid id steps: - intent: greet - action: utter_greet - action: utter_offer_help - intent: status_update - action: utter_regret - action: utter_ask_ref_no - intent: update_ref_no - action: action_validate_id - slot_was_set: - ref-id-valid: False - action: utter_invalid_ref_no - action: utter_raise_ticket - intent: affirm - checkpoint: raise_ticket - story: raise ticket steps: - checkpoint: raise_ticket - action: utter_ticket_number - action: utter_other_help - intent: deny - checkpoint: denied_help - story: denied any other help steps: - checkpoint: denied_help - action: utter_thanks - intent: goodbye - action: utter_goodbye ``` #### config.yml ```auto recipe: default.v1 language: en pipeline: - name: WhitespaceTokenizer - name: RegexFeaturizer - name: LexicalSyntacticFeaturizer - name: CountVectorsFeaturizer - name: CountVectorsFeaturizer analyzer: char_wb min_ngram: 1 max_ngram: 4 - name: DIETClassifier epochs: 100 constrain_similarities: true - name: EntitySynonymMapper - name: ResponseSelector epochs: 100 constrain_similarities: true - name: FallbackClassifier threshold: 0.3 ambiguity_threshold: 0.1 policies: - name: MemoizationPolicy - name: RulePolicy - name: UnexpecTEDIntentPolicy max_history: 5 epochs: 100 - name: TEDPolicy max_history: 5 epochs: 100 constrain_similarities: true ``` #### Domain.yml ```auto version: '3.1' intents: - affirm - bot_challenge - deny - goodbye - greet - nlu_fallback - specific_update_status - status_update - update_ref_no entities: - id responses: utter_greet: - text: Hey I'm {bot_name}! utter_offer_help: - text: How may I help you? utter_greet_life_update: - text: I'm fine thanks for asking utter_goodbye: - text: Bye, have a nice day ahead! utter_regret: - text: Sorry to hear about your unpleasant experience utter_ask_ref_no: - text: I can help you with that, but first can you please tell me your Ref-no you can find it {find_id} utter_invalid_ref_no: - text: Sorry I could not find any task with the id {ref-id} utter_iamabot: - text: I am a bot, powered by Rasa. utter_thanks: - text: Thanks, happy to help! utter_raise_ticket: - text: I'm sorry I could not help you with your issue, do you want me to raise a ticket? utter_ticket_number: - text: I've successfully raised a ticket for this issue with necessary details. Your ticket number is {ticket_num}. You can track your ticket at https://hpe.atlassian.net/servicedesk/customer/portal/{ticket_num} utter_other_help: - text: Is there anything else I can help you with? I'd be happy to help 😃 session_config: session_expiration_time: 60 carry_over_slots_to_new_session: true slots: bot_name: type: text initial_value: chat-bot mappings: - type: custom find_id: type: text initial_value: on the screen when you are trying to park mappings: - type: custom ref-id: type: text mappings: - type: from_entity entity: id ref-id-valid: type: bool mappings: - type: custom ticket_num: type: text initial_value: '9012830912830912830912830912830' mappings: - type: custom actions: - action_check_for_error - action_validate_id ``` ---
**Author:** ![BraveStone9](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/bravestone9/32/22847_2.png) [@BraveStone9](https://forum.rasa.com/u/BraveStone9)\ **Post date:** [July 12, 2023, 11:47am UTC](https://forum.rasa.com/t/chat-bot-uses-default-fallback-action-instead-of-defined-action/56726/2 "2023-07-12T11:47:29Z")
Hello I am facing a similar issue, did you find a solution to your problem? ---
**Author:** ![Irina-Igmm](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/irina-igmm/32/23232_2.png) [@Irina-Igmm](https://forum.rasa.com/u/Irina-Igmm)\ **Post date:** [August 9, 2023, 11:48am UTC](https://forum.rasa.com/t/chat-bot-uses-default-fallback-action-instead-of-defined-action/56726/3 "2023-08-09T11:48:44Z")
Hey, I have the same problem if somoene can help.