I have created menus for 5 levels and need to collect ticket no from all payload in where 5th level is a free text option with max 50 alphanumeric text limit. So i need ticket no from level 1,2,3,4 and if level is 5 need to validate if validation failed should ask again for valid input. I tried with form action but no luck: Seems i am not doing it right way
My intent is like this:
intent:start_1
- Request an update on ticket
- Raise customer impact
- Provide additional information
- Update other information
- Other request
intent:ticket_info
I have same utter for all the levels to intent start_1 where collecting ticket no for all menu my domain.py look like this:
utter_start_menu:
- text: ’ ’
custom:
type: menu
menu_header: Please make your selection from below options.
menu_list:
- payload: /start_1{“level”:“1”}
title: Request an update on ticket
- payload: /start_1{“level”:“2”}
title: Raise customer impact
- payload: /start_1{“level”:“3”} title: Provide additional information - payload: /start_1{“level”:“4”} title: Update other information - payload: /start_1{“level”:“5”} title: Other request
utter_response:
- text: ’ ’ custom: type: text logo: yes text: Please provide valid ticket no
actions:
utter_start_menu
utter_response
entities:
- ticket_no
- level
slot: ticket_no: type: unfeaturized level: type: categorical values: - ‘1’ - ‘2’ - ‘3’ - ‘4’ - ‘5’