# Cant share bot with 500 status

**URL:** <https://forum.rasa.com/t/cant-share-bot-with-500-status/53486>\
**Category:** \[Deprecated\] Rasa X Community Edition\
**Created:** [May 31, 2022, 9:06am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486 "2022-05-31T09:06:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ChineseZheng](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chinesezheng/32/20722_2.png) [@ChineseZheng](https://forum.rasa.com/u/ChineseZheng)\
**Post date:** [May 31, 2022, 9:06am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/1 "2022-05-31T09:06:14Z")

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**Version: Rasa X 1.1.0**

I hava installed RASA3.0.9 and RASA X 1.1. [Q] I run `rasa x --cors "*"` on my server with public IP and it working good. However,when I shared my bot with any guest users,my guest got a msg ''An error occurred while handling an error".(500) When I use rasa x 0.39.3,it work well. The link format: http://:5002/guest/conversations/production/XXXXXXX

[Potentially useful information] 1)my rasa version:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/1/4/140a0840d747d72a13e7a589a1e49e3e7321ca81.png)2)I have used logfile to track,but I cant see useful msg.The server doesn’t seem to be prompting any questions. 3)the tips note that ‘Remember to use an incognito browser to be able to test the link yourself.’ I have used incognito browser mode but did nothing

Pls help me! I’m hard working on this issue now.

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**Author:** ![nik202](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/nik202/32/16098_2.png) [@nik202](https://forum.rasa.com/u/nik202)\
**Post date:** [May 31, 2022, 9:19am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/2 "2022-05-31T09:19:00Z")

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@ChineseZheng can you share the error screenshot? Do you have any domain or secure IP? (https)

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**Author:** ![ChineseZheng](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chinesezheng/32/20722_2.png) [@ChineseZheng](https://forum.rasa.com/u/ChineseZheng)\
**Post date:** [May 31, 2022, 9:27am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/3 "2022-05-31T09:27:49Z")

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Hi lady! The errors:

the browser: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/e/4/e4971a881cf797069b98fc2328cb56b709b545b0.png)the browser console:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/f/7/f7e8d6e5e31873004177517e450a7fe5fddb782c.png)the server debug logfile: **2022-05-31 17:22:26,511 [DEBUG] Sanic-CORS: Request to ‘/guest/conversations/development/21169cf39c424a0fa5073e1c4cb7e6ba’ matches CORS resource ‘/_‘. Using options: {‘origins’: [’._’], ‘methods’: ‘DELETE, GET, HEAD, OPTIONS, PATCH, POST, PUT’, ‘allow\_headers’: [‘._'], ‘expose\_headers’: ‘X-Total-Count’, ‘supports\_credentials’: False, ‘max\_age’: 1800, ‘send\_wildcard’: False, ‘automatic\_options’: True, ‘vary\_header’: True, ‘resources’: '/_’, ‘intercept\_exceptions’: True, ‘always\_send’: True}****2022-05-31 17:22:26,613 [DEBUG] Sanic-CORS: Request to ‘/favicon.ico’ matches CORS resource ‘/_‘. Using options: {‘origins’: [’._’], ‘methods’: ‘DELETE, GET, HEAD, OPTIONS, PATCH, POST, PUT’, ‘allow\_headers’: [‘._'], ‘expose\_headers’: ‘X-Total-Count’, ‘supports\_credentials’: False, ‘max\_age’: 1800, ‘send\_wildcard’: False, ‘automatic\_options’: True, ‘vary\_header’: True, ‘resources’: '/_’, ‘intercept\_exceptions’: True, ‘always\_send’: True}****2022-05-31 17:22:29,930 [DEBUG] (‘Signature verification failed’,)****2022-05-31 17:22:29,931 [DEBUG] (‘Signature verification failed’,)** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_- I found the possible error `Signature verification failed` which I ignored

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**Author:** ![ChineseZheng](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chinesezheng/32/20722_2.png) [@ChineseZheng](https://forum.rasa.com/u/ChineseZheng)\
**Post date:** [May 31, 2022, 9:30am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/4 "2022-05-31T09:30:05Z")

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I do not set ssl httpss,for i think it’s not necessary. I only run rasa x on a public IP(http) server

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**Author:** ![ChineseZheng](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chinesezheng/32/20722_2.png) [@ChineseZheng](https://forum.rasa.com/u/ChineseZheng)\
**Post date:** [May 31, 2022, 10:10am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/5 "2022-05-31T10:10:40Z")

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I will use ssl instead.If it’s helpful I will show it in my issue!

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**Author:** ![ChineseZheng](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/chinesezheng/32/20722_2.png) [@ChineseZheng](https://forum.rasa.com/u/ChineseZheng)\
**Post date:** [June 1, 2022, 4:35am UTC](https://forum.rasa.com/t/cant-share-bot-with-500-status/53486/6 "2022-06-01T04:35:46Z")

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well,I fixed this issue by using rasa v 2.8.27 with rasa-x v1.0.1.