# Can't Retrieve Tracker with sender id **URL:** \ **Category:** \[Deprecated\] Rasa X Community Edition\ **Created:** [September 30, 2020, 6:43pm UTC](https://forum.rasa.com/t/cant-retrieve-tracker-with-sender-id/35340 "2020-09-30T18:43:44Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![basil-chatha](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/basil-chatha/32/9260_2.png) [@basil-chatha](https://forum.rasa.com/u/basil-chatha)\ **Post date:** [September 30, 2020, 6:43pm UTC](https://forum.rasa.com/t/cant-retrieve-tracker-with-sender-id/35340/1 "2020-09-30T18:43:44Z")
Hi, my bot is not responding to me even though it was before. Below are my logs, it looks like the main errors are towards the bottom where it says it `Can't retrieve tracker matching sender id`. Any help would be appreciated. I’m using rasax 0.32.2 ```auto rasa-production_1 | 2020-09-30 18:36:13 DEBUG rasa.core.agent - Unzipped model to '/tmp/tmpj8u3fc58' rasa-production_1 | 2020-09-30 18:36:13 DEBUG rasa.core.agent - Found new model with fingerprint 1d715488b47834c9cb86137389039d71. Loading... rasa-production_1 | 2020-09-30 18:36:30 INFO rasa.nlu.components - Added 'SpacyNLP' to component cache. Key 'SpacyNLP-en'. rasa-production_1 | 2020-09-30 18:36:30 INFO absl - Downloading TF-Hub Module 'http://models.poly-ai.com/convert/v1/model.tar.gz'. rasa-production_1 | /usr/local/lib/python3.7/tempfile.py:798: ResourceWarning: Implicitly cleaning up rasa-production_1 | _warnings.warn(warn_message, ResourceWarning) rasa-production_1 | 2020-09-30 18:36:30 INFO absl - Downloading TF-Hub Module 'http://models.poly-ai.com/convert/v1/model.tar.gz'. rasa-production_1 | 2020-09-30 18:36:30 ERROR rasa.core.agent - Failed to update model. The previous model will stay loaded instead. Error: HTTP Error 404: Not Found rasa-production_1 | Traceback (most recent call last): rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/utils/train_utils.py", line 169, in load_tf_hub_model rasa-production_1 | return tfhub.load(model_url) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/module_v2.py", line 97, in load rasa-production_1 | module_path = resolve(handle) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/module_v2.py", line 53, in resolve rasa-production_1 | return registry.resolver(handle) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/registry.py", line 42, in __call__ rasa-production_1 | return impl(*args, **kwargs) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 88, in __call__ rasa-production_1 | self._lock_file_timeout_sec()) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/resolver.py", line 415, in atomic_download rasa-production_1 | download_fn(handle, tmp_dir) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 83, in download rasa-production_1 | response = self._call_urlopen(request) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 96, in _call_urlopen rasa-production_1 | return url.urlopen(request) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 222, in urlopen rasa-production_1 | return opener.open(url, data, timeout) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 531, in open rasa-production_1 | response = meth(req, response) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 641, in http_response rasa-production_1 | 'http', request, response, code, msg, hdrs) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 569, in error rasa-production_1 | return self._call_chain(*args) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 503, in _call_chain rasa-production_1 | result = func(*args) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 649, in http_error_default rasa-production_1 | raise HTTPError(req.full_url, code, msg, hdrs, fp) rasa-production_1 | urllib.error.HTTPError: HTTP Error 404: Not Found rasa-production_1 | rasa-production_1 | During handling of the above exception, another exception occurred: rasa-production_1 | rasa-production_1 | Traceback (most recent call last): rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/core/agent.py", line 132, in _load_and_set_updated_model rasa-production_1 | interpreter = _load_interpreter(agent, nlu_path) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/core/agent.py", line 90, in _load_interpreter rasa-production_1 | return RasaNLUInterpreter(model_directory=nlu_path) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/core/interpreter.py", line 274, in __init__ rasa-production_1 | self._load_interpreter() rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/core/interpreter.py", line 297, in _load_interpreter rasa-production_1 | self.interpreter = Interpreter.load(self.model_directory) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/model.py", line 301, in load rasa-production_1 | return Interpreter.create(model_metadata, component_builder, skip_validation) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/model.py", line 328, in create rasa-production_1 | component_meta, model_metadata.model_dir, model_metadata, **context rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/components.py", line 744, in load_component rasa-production_1 | component_meta, model_dir, model_metadata, cached_component, **context rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/registry.py", line 231, in load_component_by_meta rasa-production_1 | component_meta, model_dir, metadata, cached_component, **kwargs rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/components.py", line 465, in load rasa-production_1 | return cls(meta) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/nlu/tokenizers/convert_tokenizer.py", line 33, in __init__ rasa-production_1 | self.module = train_utils.load_tf_hub_model(model_url) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/rasa/utils/train_utils.py", line 173, in load_tf_hub_model rasa-production_1 | return tfhub.load(model_url) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/module_v2.py", line 97, in load rasa-production_1 | module_path = resolve(handle) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/module_v2.py", line 53, in resolve rasa-production_1 | return registry.resolver(handle) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/registry.py", line 42, in __call__ rasa-production_1 | return impl(*args, **kwargs) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 88, in __call__ rasa-production_1 | self._lock_file_timeout_sec()) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/resolver.py", line 415, in atomic_download rasa-production_1 | download_fn(handle, tmp_dir) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 83, in download rasa-production_1 | response = self._call_urlopen(request) rasa-production_1 | File "/opt/venv/lib/python3.7/site-packages/tensorflow_hub/compressed_module_resolver.py", line 96, in _call_urlopen rasa-production_1 | return url.urlopen(request) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 222, in urlopen rasa-production_1 | return opener.open(url, data, timeout) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 531, in open rasa-production_1 | response = meth(req, response) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 641, in http_response rasa-production_1 | 'http', request, response, code, msg, hdrs) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 569, in error rasa-production_1 | return self._call_chain(*args) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 503, in _call_chain rasa-production_1 | result = func(*args) rasa-production_1 | File "/usr/local/lib/python3.7/urllib/request.py", line 649, in http_error_default rasa-production_1 | raise HTTPError(req.full_url, code, msg, hdrs, fp) rasa-production_1 | urllib.error.HTTPError: HTTP Error 404: Not Found rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Can't retrieve tracker matching sender id '95ac74f5425f4a839aa06ebe3fad2047' from SQL storage. Returning `None` instead. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Can't retrieve tracker matching sender id '95ac74f5425f4a839aa06ebe3fad2047' from SQL storage. Returning `None` instead. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Tracker with sender_id '95ac74f5425f4a839aa06ebe3fad2047' stored to database rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.processor - Starting a new session for conversation ID '95ac74f5425f4a839aa06ebe3fad2047'. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.processor - Action 'action_session_start' ended with events '[, ]'. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Can't retrieve tracker matching sender id '95ac74f5425f4a839aa06ebe3fad2047' from SQL storage. Returning `None` instead. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Can't retrieve tracker matching sender id '95ac74f5425f4a839aa06ebe3fad2047' from SQL storage. Returning `None` instead. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Tracker with sender_id '95ac74f5425f4a839aa06ebe3fad2047' stored to database rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.tracker_store - Can't retrieve tracker matching sender id '95ac74f5425f4a839aa06ebe3fad2047' from SQL storage. Returning `None` instead. rasa-production_1 | 2020-09-30 18:36:31 ERROR rasa.core.brokers.pika - Could not open Pika channel at host 'rabbit'. Failed with error: 'NoneType' object has no attribute 'basic_publish' rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.brokers.pika - RabbitMQ connection to 'rabbit' was established. rasa-production_1 | 2020-09-30 18:36:31 DEBUG rasa.core.brokers.pika - RabbitMQ channel was opened. Declaring fanout exchange. rasa-production_1 | 2020-09-30 18:36:36 DEBUG rasa.core.brokers.pika - Published Pika events to exchange 'rasa-exchange' on host 'rabbit': rasa-production_1 | {"sender_id": "95ac74f5425f4a839aa06ebe3fad2047", "event": "action", "timestamp": 1601490991.3952382, "name": "action_session_start", "policy": null, "confidence": null} rasa-production_1 | 2020-09-30 18:36:36 DEBUG rasa.core.brokers.pika - Published Pika events to exchange 'rasa-exchange' on host 'rabbit': rasa-production_1 | {"sender_id": "95ac74f5425f4a839aa06ebe3fad2047", "event": "session_started", "timestamp": 1601490991.395336} rasa-production_1 | 2020-09-30 18:36:36 DEBUG rasa.core.brokers.pika - Published Pika events to exchange 'rasa-exchange' on host 'rabbit': rasa-production_1 | {"sender_id": "95ac74f5425f4a839aa06ebe3fad2047", "event": "action", "timestamp": 1601490991.3953545, "name": "action_listen", "policy": null, "confidence": null} rasa-production_1 | 2020-09-30 18:36:36 DEBUG rasa.core.tracker_store - Tracker with sender_id '95ac74f5425f4a839aa06ebe3fad2047' stored to database rasa-production_1 | 2020-09-30 18:36:36 DEBUG rasa.core.lock_store - Deleted lock for conversation '95ac74f5425f4a839aa06ebe3fad2047'. rasa-production_1 | 2020-09-30 18:36:39 DEBUG rasa.core.agent - Requesting model from server http://rasa-x:5002/api/projects/default/models/tags/production... rasa-production_1 | 2020-09-30 18:36:42 DEBUG rasa.core.agent - Unzipped model to '/tmp/tmpr2_d6nkg' rasa-production_1 | 2020-09-30 18:36:42 DEBUG rasa.core.agent - Found new model with fingerprint 1d715488b47834c9cb86137389039d71. Loading... rasa-production_1 | 2020-09-30 18:37:00 INFO rasa.nlu.components - Added 'SpacyNLP' to component cache. Key 'SpacyNLP-en'. rasa-production_1 | 2020-09-30 18:37:00 INFO absl - Downloading TF-Hub Module 'http://models.poly-ai.com/convert/v1/model.tar.gz'. rasa-production_1 | /usr/local/lib/python3.7/tempfile.py:798: ResourceWarning: Implicitly cleaning up ``` ---
**Author:** ![z.fallahn](https://avatars.discourse-cdn.com/v4/letter/z/91b2a8/32.png) [@z.fallahn](https://forum.rasa.com/u/z.fallahn)\ **Post date:** [December 8, 2021, 12:03pm UTC](https://forum.rasa.com/t/cant-retrieve-tracker-with-sender-id/35340/2 "2021-12-08T12:03:18Z")
Same issue. I’ using rasa-x 0.38.1 and rasa 2.4.3.