# Can I set rasa-webchat live chat with the website host username as sender\_id? **URL:** \ **Category:** Rasa Open Source\ **Created:** [May 9, 2020, 6:15pm UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644 "2020-05-09T18:15:51Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![solyarisoftware](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/solyarisoftware/32/8464_2.png) [@solyarisoftware](https://forum.rasa.com/u/solyarisoftware)\ **Post date:** [May 9, 2020, 6:15pm UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644/1 "2020-05-09T18:15:51Z")
I want to integrate a live chat into an existing website that users can navigate with or without logging-in. Optimally I want to manage two different scenarios: 1. user could chat with the assistant through the live chat, even if not (yet) logged for general info, etc. 2. But the basic requirement is that user must **log in the website with his credentials (`username`/password)** and afterward he can chat with the assistant backend as a logged-in user with a single `user_id` (say the `username` == his email). In that way the assistant can profile/personalize answers. Reading the RASA connectors guide: [https://rasa.com/docs/rasa/user-guide/connectors/your-own-website/](https://rasa.com/docs/rasa/user-guide/connectors/your-own-website/) I understand that I can configure RASA to accept socketio channel and a good candidate for the websocket live chat integrations seems the project: [GitHub - botfront/rasa-webchat: A feature-rich chat widget for Rasa and Botfront](https://github.com/botfront/rasa-webchat) My question is about how to possibly simply configure the `sender_id` equal to the `username` with rasa-webchat. The integration seems seamless in case of an “impersonal” chat , and as I well understood, in this case the sender\_id is set with a random value. That’s ok for the case (1) But how can I manage the case (2)? Reading [GitHub - botfront/rasa-webchat: A feature-rich chat widget for Rasa and Botfront](https://github.com/botfront/rasa-webchat#rasa), seems to me that te solution is to build a custom connector to manage `customData={{sender_id: 'aUserName'}}`. really? ☹ I wish that when user is logged in, his username is used as sender\_id could be used utomatically in the `WebChat.default.init`javascript request. Any idea? Thanks giorgio ---
**Author:** ![solyarisoftware](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/solyarisoftware/32/8464_2.png) [@solyarisoftware](https://forum.rasa.com/u/solyarisoftware)\ **Post date:** [May 16, 2020, 7:39pm UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644/2 "2020-05-16T19:39:20Z")
A solution: [Can I set rasa-webchat live chat with the website host username as sender\_id? · Issue #233 · botfront/rasa-webchat · GitHub](https://github.com/botfront/rasa-webchat/issues/233#issuecomment-629649405) ---
**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\ **Post date:** [May 18, 2020, 7:11am UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644/3 "2020-05-18T07:11:16Z")
I see two ways to do this: - implement your own [custom channel](https://rasa.com/docs/rasa/user-guide/connectors/custom-connectors/) - send the username as first message e.g. (`/my_init_intent{"username": "xy"}` and then store it as a s slot within the conversation. ---
**Author:** ![solyarisoftware](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/solyarisoftware/32/8464_2.png) [@solyarisoftware](https://forum.rasa.com/u/solyarisoftware)\ **Post date:** [May 18, 2020, 8:30am UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644/4 "2020-05-18T08:30:29Z")
> [@Tobias\_Wochinger](#): > > as first message Thanks @Tobias_Wochinger yes, the second mode (send and explicit intent setting a slot) confirm previous answer and seems to me a nice way to allow user to conversate with the bot, in two different roles: - as **anonymous user** (not “yet” logged user) - as **logged user** (after `/my_init_intent{"username": "xy"}`) “yet” because by example the livechat could be always available (for generic chat/FAQ/impersonal topics) but the chat could react to specific domains based on the specific username profile. The drawback of this solution is that rasa webchat component `sender_id` is useless to identify user. That not necessarily bad, but also … * * * The first solution you suggests, could help in te scenario where RASA bot has many channels (connectors). In this case I probably need to manage an unique `user_id` (== `sender_id`) map explicitly. By example, say we need to have 3 channels in parallel: - a live chat channel, - Telegram instant messaging channel, - an e-mail channel too. Suppose also the bot has to **push notifications** to user (say on the Telegram/e-mail). In this case I guess I have to manage a user\_id gateway, that’s a dictionary mapping unique sender\_id to the id of each channel. By example: ``` unique sender_id = 'Giorgio Robino' Telegram sender_id = '123456789' E-mail sender_id = 'giorgio.robino@blablabla.it' Rasa Webchat sender_id = '67werwer67wdafdsudf78725' ``` see also: [Unique user\_id for many channels in parallel: how to?](http://forum.rasa.com/t/unique-user-id-for-many-channels-in-parallel-how-to/28348) isn’t it? ---
**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\ **Post date:** [May 27, 2020, 9:55am UTC](https://forum.rasa.com/t/can-i-set-rasa-webchat-live-chat-with-the-website-host-username-as-sender-id/28644/5 "2020-05-27T09:55:45Z")
Mhm, then I think it’s indeed the best if you have some component in your infrastructure which keeps these mappings 🤔