# Bot understanding but not responding **URL:** \ **Category:** \[Deprecated\] Rasa X Community Edition\ **Created:** [October 10, 2019, 4:48pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589 "2019-10-10T16:48:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Xureviz](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/xureviz/32/5681_2.png) [@Xureviz](https://forum.rasa.com/u/Xureviz)\ **Post date:** [October 10, 2019, 4:48pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/1 "2019-10-10T16:48:27Z")
Hi I’m new to Rasa and Python and I’m still trying to create something. But I have this problem where the bot understands what I’m saying but it won’t respond. What am I doing wrong here? ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/6/6ecdb34f2350c138e63d66d38e21287d841a5f17.png)The grantaccess\_folder\_H has an answer ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/5/54ef199bbbccd034082aa684969170cb66dfddd3.png) I get this error message on the console but I don’t understand why he responded my greet but won’t respond my grantacces\_folder\_H ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/5/5f09cabf40aed3082890e80d454bf563949e30e2.png) ---
**Author:** ![chakshuahuja](https://avatars.discourse-cdn.com/v4/letter/c/df705f/32.png) [@chakshuahuja](https://forum.rasa.com/u/chakshuahuja)\ **Post date:** [October 10, 2019, 5:36pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/2 "2019-10-10T17:36:33Z")
It seems like you have not added the endpoints. Did you uncomment or made any changes to endpoints.yml file? ```auto action_endpoint: url: "http://localhost:5055/webhook" ``` Another issue can be if you actions server is running. Did you do `rasa run actions` if you have any actions written? ---
**Author:** ![Xureviz](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/xureviz/32/5681_2.png) [@Xureviz](https://forum.rasa.com/u/Xureviz)\ **Post date:** [October 10, 2019, 5:58pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/3 "2019-10-10T17:58:31Z")
I did not uncomment or made any changes to the endpoints.yml. I tried to uncomment the webhook stuff and I got this rasa.core.actions.action > Failed to run custom action ‘liberar\_pasta\_H’. Couldn’t connect to the server at ‘[http://localhost:5055/webhook](http://localhost:5055/webhook)’. Is the server running? Error: Cannot connect to host localhost:5055 ssl:default [Connection refused] One thing that might be important, I’m running my rasa with a ubuntu vm (I tryed installing with windows but I was getting an error) behind a proxy. But the thing is Why the utter\_greet showed the message and the grantaccess\_folder\_H didn’t ---
**Author:** ![Xureviz](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/xureviz/32/5681_2.png) [@Xureviz](https://forum.rasa.com/u/Xureviz)\ **Post date:** [October 10, 2019, 6:05pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/4 "2019-10-10T18:05:18Z")
Ok. I’m a idiot. The grantacess\_folder\_H should start with a “utter\_” or it wont show… ---
**Author:** ![tiziano](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@tiziano](https://forum.rasa.com/u/tiziano)\ **Post date:** [January 17, 2020, 2:01pm UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/5 "2020-01-17T14:01:48Z")
Can you please explain it better? I’m getting the same error and don’t know how to solve… ---
**Author:** ![varunsapre10](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/varunsapre10/32/6520_2.png) [@varunsapre10](https://forum.rasa.com/u/varunsapre10)\ **Post date:** [January 18, 2020, 10:26am UTC](https://forum.rasa.com/t/bot-understanding-but-not-responding/19589/6 "2020-01-18T10:26:16Z")
@tiziano Basically, what you should keep in mind is that if you are sending a response from the bot, always save the response/template as ‘utter\_xyz’. "utter\_ "is the basic format for the bot to understand that this is a response.