I am struggling to find the best way to handoff to a human. I’m not having problems with Rasa per se, since I can send a handoff that gets detected by a modified version of Jitesh’s widget.
I managed to make a handoff between two bots, but what I need is to do it from the bot to a randomly assigned person.
The problem is opening a communication between that client and one of many employees, aka, building a chatting application for the employee’s side.
I know this is not a Rasa problem, but I’m just wondering if anyone has a solution.