Problem: If a user replies with a message length over a certain character limit, I would like to have an auto-reply. Fallback is not triggering for most long messages when it should as the bot is incorrectly confident of the intent, so I want to have a rule to reply with a specific utterance instead.
I can only think to:
- make a new intent entirely with long NLU examples and hope that works (doesn’t seem like it would)
or 2) create a custom action that will check tracker.latest_message[‘text’] after every single message and return a Boolean slot if the message is “too_long”. This seems cumbersome and inefficient, so I’m really hoping there is a better way to handle it.