Problem with stories and checkpoints

Hi! First off – I’d advise you cut down on the number of checkpoints you’re using. Checkpoints should be used sparingly because they slow down training, and some of your story snippets could probably be rules, for example all of these:

“handle user don’t want to continue after previous action”:

- rule:
  steps:
  - action: utter_ask_continue
  - or:
      - intent: deny
      - intent: stop
  - action: utter_thank_you

“handle user do want to continue after previous action”

“handle user (don’t) want to make appointment after previous action”

“handle user confirms/negates appointment date”

“handle specialist (doesn’t) exist”

I’m not sure why you’re seeing the behaviour you’re seeing, in part because I don’t have all of your stories, and I can’t try this out for myself. I think maybe you should try getting rid of some of these checkpoints and writing rules instead, and if the problem persists we can take another look. What do you think?