Hello everyone, I have encountered several wrong responses when starting Rasa X. They are “401” or “Unauthorized” errors and the request are always the same. It doesn’t happen all the time, but 10-20 % and is a bit random. It only occurs at the beginning of Rasa X (the first time you enter the URL in a browser). Rasa X works fine if you log in, but the user experience is not quite good if this happens (Rasa X will be used by a customer) [image-20220316124903873] Error detail [image061] For example, the following images show the “data URLs” loaded when accessing to Rasa X before logging in (they are temporally sorted in ascending order). I believe the error happens because Rasa X “thinks” there is a user already logged in. I have found that the image “SaraWizard.23524.ae2.svg” is loaded when the error occurs, but should be loaded after you put the credentials (it is not in OK -1 and is in OK -2). Also, I noticed that “ https://api/version?skip_external={value} ” is set up to False when it fails and to True when it is OK. And I also checked that all failing requests are responded correctly when there is no failure. Example error [image063] OK - 1 [image065] OK - 2 [image-20220316133856664] I’ve installed Rasa X locally inside an Ubuntu 20.04 Docker container and run it with the following command: /usr/bin/python3 /usr/local/bin/rasa x --no-prompt --log-file log_rasa_x.log The installed versions are: # rasa --version Rasa Version : 2.8.15 Minimum Compatible Version: 2.8.9 Rasa SDK Version : 2.8.2 Rasa X Version : 1.0.0 Python Version : 3.8.10 Operating System : Linux-3.10.0-1160.45.1.el7.x86_64-x86_64-with-glibc2.29 Python Path : /usr/bin/python3 Here is the log of Rasa X. I have checked that it appears as “sanic_jwt.authentication - (‘Signature verification failed’,)”. And as you can see in the log, it is a little after “New websocket connected”. I’m not sure if the error “rasax.community.services.stack_service - Error retrieving Rasa Open Source version. Cannot connect to host stuff:5005 ssl:default [Name or service not known]” is also involved because sometimes it appears when Rasa X is running correctly. The server is running at http://localhost:5002/login?username=admin&password=pass [2022-03-10 13:39:02 +0100] [1299] [INFO] Starting worker [1299] 2022-03-10 13:39:02 INFO sanic.root - Starting worker [1299] 2022-03-10 13:39:03 DEBUG rasa.core.agent - Requesting model from server http://localhost:5002/api/projects/default/models/tags/production... /usr/local/lib/python3.8/dist-packages/rasax/community/api/blueprints/models.py:134: FutureWarning: The "GET /projects/<project_id>/models/tags/<tag>" endpoint is deprecated. Please use "GET /models/tags/<tag>" instead". 2022-03-10 13:39:03 DEBUG rasax.community.services.model_service - Checking the model discovery from model_for_tag. 2022-03-10 13:39:03 DEBUG rasax.community.services.model_service -…

"401" or "Unauthorized" responses before log in Rasa X website

nik202 (NiK202) March 18, 2022, 2:04pm 2

@rca84 please see this thread and all your issue will be solved : Error 401 after installing Rasa X

Good Luck!

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